Auditing and Case Study

Topics: Auditing, Management, Audit Pages: 6 (436 words) Published: September 17, 2013
INTERNAL QMS AUDITOR TRAINING

ASSESSMENT BOOKLET

NAME OF PARTICIPANT:

List of Exercises

Multiple Choice
Case Study 1: Pre-Audit Preparation
* Case Study Notes
* Case Study Templates
Case Study 2: Audit Report

Multiple ChoiceName of Participant: Nguyen Duc Thinh
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Case Study 1: Pre-Audit Preparation

Instructions:
1. Each participant should individually study the background of the company including the background of organisation, organisation chart and process flow chart provided: • Managing Customer Service: Front Office VVG-FO-B-7.5.1 (D) • Managing Customer Service: Food and Beverage VVG-FB-B-7.5.1 (D) • Managing Property: Engineering VVG-EN-B-7.5.1 (D)

• Delivery Service: Housekeeping VVG-HK-B-7.5.1 (D)
2. Prepare an audit plan for an internal audit of one business process but not your own work (use template of audit plan provided in Case Study 1: Output 1 or current Internal Audit Program). State any assumptions that you have made in preparing the audit plan. The plan should: • Define the scope of the audit;

• What to audit (documents, records, activities);
• Who to select for interview and reason for selection;
• Where and when to audit (locations, audit trails, sequences, estimated time required); • Methods for gathering objective evidence (interview, observation, document / record review). 3. Prepare an audit checklist with suitable questions to guide you in verifying the conformance, implementation and effectiveness of the QMS at the Sales and Marketing Department (use template of audit checklist in Case Study 1: Output 2 or current Internal Audit Program)

Case Study 1: Output 1Name of Participant: ...............................................

ISO 9001 Internal Audit Plan

Audit Specifications

| | | |Audit Objectives | | |Audit Scope | | |Audit Client | | |Audit Team | | |Audit Dates | | |Audit Locations | | |Audit Criteria | |

Date: ....................Day: ........................

Assessment Program / Audit Plan

|Time |Area |Clause |Auditor |Auditee | | | | | | | | | | | | | | | | | | | | | | | | | | | |...
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