Life in India has changed, thanks to the growth in the domain of information technology (IT) and business process outsourcing (BPO). It has transformed an entire generation. The history of outsourcing dates back to mythological times. It is said that when Sage Ved Vyasa wanted to write the epic Mahabharata, he looked around for someone who would write down the words as he recited them. He approacched Lord Ganesha and asked him if he would do so. Lord Ganesha readily agreed to do so. Today this is called Data Entry. Ganesha had one criterion before accepting the job – the learned Ved Vysa coukd not take a break while reciting the epic. If he stopped at any time than Ganesha would stop writing and the epic would stay incomplete. Ved Vysa agreed with this condition, ‘I agree, but you must also agree to fully comprehend the meaning of the poems as you write and not just blindly write them as I recitethem.’ These were the first set of service level agreements (SLAs) that were decided between the outsourcing partners. What started in ages long ago has today become a thriving industry that provides a livelihood to millions. The only change is that the work has now become aggregated. As the organisation focuses on their core competency and the peripheral work gets outsourced to companies that specialises doing these activities by hiring and training people.
The BPO Market: An Historical Preview
Being an essential part of today’s global economy, outsourcing has been occurring for decades. Back in the early year’s of U.S. history, the making of America’s covered wagon covers and clipper ship’ sails was a job outsourced to workers in Scotland, with raw material imported from India. England’s textile industry became so eeficient in the 1830’s that eventually Indian manufacturers couldn’t compete, and the work was outsourced to England. More recently, in the U.S. in the 1970’s it was common for...