Assignment Week 1

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  • Topic: Communication, Telemarketing, Sales
  • Pages : 3 (771 words )
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  • Published : September 15, 2012
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Assignment 1.1: Communication Process Model
Directions: Think of a misunderstanding you experienced when communicating with someone else at work. Then fill in the blanks of the chart below.

Misunderstanding 1
Who was the sender?A manager was the sender of the message. Who was the receiver?A peer was the receiver of the message. What was the message?A change in work schedule.
What channel was used to send the message?The manger posted a bulletin. What was the misunderstanding that occurred? The peer did not see the bulletin posted by the manager about the changes in work schedule.

How could the misunderstanding have been avoided?I think this could have been avoided if the manger posted the bulletin and then reinforce the communication verbally.

When answering questions 1 and 2 below, your response should include the following: •Cite meaningful understanding rather than a general or less material misunderstanding. •Use business- or work-related examples.

Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth.

1.What did you learn about the communication process from this activity? From this activity I learned that there are always ways to improve communication between a manager and their subordinates or in any workplace setting. I think the manager should have been more verbal about the changes instead of anticipating the understanding of the message. Also I think by choosing the bulletin as a form of communicating a message closes the door on feedback that can be presented to the sender (manager) from the receiver (subordinate). According to University of Phoenix Communicating in the workplace (2010), Feedback is the receiver’s response to the message/indicates the message is seen, heard and understood. If this was a verbal communication the sender could guarantee that the message was clear and well understood. .

2.What seemed to be the main causes of the...
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