Assignment 301 Principles of communication in adult social care settings
Task A Question and Answers
Ai Identify four different reasons why people communicate.
1)For a resident to express their feelings to you.
2)To pass on information to other staff members about a residents condition. 3)To order food at meal times.
4)To have a friendly chat and get to know a resident better.
Aii Explain how effective communication can affect relationships in an adult social care setting between: Colleagues and other professionals
With effective communication there would be a positive atmosphere in the work place, the staff would be more than willing to help each other out. Communication would be better as everything would be up to date, staff members will know where you are and if you need extra support with your work load. Individuals using the service and their carers
The residents in the home would feel safer and feel that they can trust the staff member with any problem. Carers would communicate more which then all residents’ individual need would be met. You would have more time to spend with each resident to get to know them and their families.
Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
1) The resident would be the first way of finding out information if they have the capacity to identify their needs, this would be the most effective way to find out all the individual needs of the resident. 2) The resident’s family would be the second way of finding out information this would be effective if the resident does not have the capacity to inform us. But this all depends on the relationship between the resident and the family members. 3) The individual service plan would be the third way of finding out information this is only be effective if it is up dated often by the care managers.
Aiv Describe three factors to consider when promoting effective communication. To make sure the environment around them is quite so they can hear you properly and understand what is being said. For someone with sight impairment, stand in a light place in front of them and say your name as you come close to them so they know who is there. For someone that has had a stroke and is unable to speak that well, you can use pictures or images to help them communicate with you
Av Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting.
Vocabulary, words and different languages
A resident’s first language might not be English and with the steady decrease of dementia they may not understand English and only speak in French as that is what they knew when they was a teenager. Tone of voice/ pitch
The resident could have a hearing impairment and could only respond to low deep voices so you would have to change the pitch of your voice for them to understand you better. Choice of words
The resident may find certain words offensives, just from the different years we have all grown up in, we all have different values and beliefs. When you get to know the resident you will be able to communicate a lot better and share the information with the other staff members so you do not offend the resident.
Keeping eye contact with the resident is very important; they know they have your full attention and that you are listening to everything they are saying to you. Signs, symbols or pictures
To communicate with someone that has had a stroke using symbols and pictures can help you communicate with them, for example a picture of a drink or the toilet. Touch
To hug a resident when they are upset or even just a hand on their back when they are walking shows that you are there for them.
Avi Explain why it is...
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