Assignment 301 - Principles of communication in adult social care settings.
Ai) Identify four different reasons why people communicate.
Create and maintain relationships
To teach and to learn
To share opinions
Feelings and emotions
Aii) Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other Practitioners.
Effective communication is essential in building a meaningful relationship between the resident and the carer as it can help build trust and respect. Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. As a carer i would discuss the options available to the resident to allow them to make an informed choice in regards to their care.
Aiii) Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
| HOW EFFECTIVE IS THIS METHOD?
| Asking/Observing is probably the best way of establishing the individual’s communication and language needs as this would immediately allow me to establish their usual language, if they are visually or hearing impaired etc.
| Check the Care plan for the individuals communication needs.
| The Care plan can be a good source of information on the needs of the resident, but if documented incorrectly due to human error this method becomes ineffective.
| If the first two don’t provide you with the needed information you could ask resident’s family, friends, doctor or other professionals who have worked with the individual.
| This is another effective method, only to be used if the first two fail.
Aiv) Describe three factors to consider when promoting effective communication.
Does he/she have any equipment to aid them in communicating e.g. glasses, are they clean and are they the correct proscription? Hearing aids are they switched on, does it need new batteries and is it fitted correctly.
People suffering from dysphasia might get frustrated when trying to communicate. They might have difficulties finding the correct word so patience is required.
Is the area free from noise and distractions, and can the individual clearly see and hear you?
Av) Describe three verbal and three non verbal communication methods and styles that a social worker may use in the adult care settings.
| NON VERBAL
Expression of emotions (nonspoken)e.g. grunts of exasperation, screams of pain or delight, cries of sorrow, whimpers or utterances of joy
| Facial Expressionfacial expressions for happiness, sadness, anger and fear are similar throughout the world and are a huge proportion of nonverbal communication
| Written CommunicationWriting is considered a form of verbal communication because words are involved.
| GesturesCommon gestures include waving, pointing, and using fingers to indicate numeric amounts.
| Oral CommunicationWhen people speak face-to-face, via the phone or by webcam, it's considered verbal communication
| Involuntary nonverbal communication Movements and attitudes that show how people feel.
Avi) Explain why it is important to respond to an individual’s reactions during communication.
Shows you have respect for the individual and that you are truly interested and listening to what He/she is saying.
Avii) Explain how an individual’s background can influence the way they communicate?
Individual’s backgrounds, customs and beliefs differ and may make communication a challenge, in some cultures for example, children are not allowed to speak to certain adults. Other cultures don’t allow women to talk to men they do not know. Life events can also influence the way people communicate. A person who has suffered a stroke might find it challenging to communicate...
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