Ai Identify Four different reasons why people communicate
* To express how they feel
* To express what they are thinking
* To express what they need
* To share ideas
AiiDescribe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners One way that effective communication can affect relationships in an adult social care setting is when service user communicates what they think about the service that they are receiving they can positively impact on the care that they are receiving. Another way that effective communication can affect relationships is when a service user expresses how they feel about the service they are receiving and by doing so carers may be able to reassure any anxieties that they may have. Two ways in which effective communication can affect relationships in an adult social care setting are: * When a service user communicates what they think about the service that they are receiving, they can have a positive impact on the care that they are receiving. * Another way that effective communication can affect relationships is when a service user expresses how they feel about the service they are receiving. By doing so, carers may be able to reassure any anxieties that they may have.
Aiii Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual Method| How effective is this method|
Care Plan| This is an effective method because it contains a full inventory of the care needs of the individual. This may express any specific communication difficulties e.g. hearing impairment, mobility.| Individuals| This method is effective because the individual may give more specific information about the way that they may need to communicative and language needs and by doing so give insight into the way that they prefer to communicate. | Family and friends| This method is effective because they may be able to give a broader view into how an individual needs or chooses to communicate, for example in the care plan it may state that an individual wears a hearing aid; but a family or friend may state that at certain times of the day, for example, before they have washed and dressed that they don’t usually wear a hearing aid, in case it gets wet or damaged. In communicating the needs of their family member or friend, they can give additional information that is not in the care plan or expressed by the individual.|
AivDescribe three factors to consider when promoting effective communication Lack of Privacy: Any communication should preferably be held away from a public place where others can overhear and interrupt what is being said. Interruptions may make the individual feel intimidated or unimportant. A person is more likely to communicate if they feel they are being taken seriously. Lack of respect for the individual: An individual is unlikely to communicate if they feel they are not being respected. Addressing them as ‘Dearie’ or ‘Lovie’ or invading their personal space shows a lack of respect. If a person feels that they are not being respected they may withhold information which could be important. Stereotyping: This is where an individual is described as being the same as others, for example saying that anyone over 70 needs a hearing aid and/or a walking stick. Individuals can also be stereotyped socially or culturally.
Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting. Verbal| Non verbal|
Active listening, this is when you show an individual that they have been listened and understood. You can do this by paraphrasing and this means that you repeat a statement that they have -made back to...