Assess the Corporate Social Responsibility of Telecommunication Industries

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CHAPTER ONE

1.1 INTRODUCTION
Mobile telecommunication industries in this country with time have increasingly played major roles in not only the lives of the people within the community in which they are situated but also in the total economic well being of the country as a whole through their social responsibility activities. The Mobile telecommunication industry in this country has increased tremendously within the past couple of years, and have increasingly played major roles in not only the lives of the people within the community in which they are situated but also in the total economic well being of the country as a whole through their social responsibility activities. The idea of Social Responsibility has developed differently around the world because of different histories, culture and institution. (Steiner George 2000) In the past years, the multi-faceted problems made it almost impossible for indigenous industries to undertake social activities in developing countries. However, corporate social responsibility (CSR) research has blossomed in this new millennium. This is due to the increasing concern expressed by policy makers and individual bodies about corporate social responsibility and the pressure exerted on organizations to demonstrate high ethical standards. This project is very important because Ghana may need a new code of conduct, laws and regulations and multi-stakeholder agreements and private voluntary initiatives as new businesses are beginning to emerge into our system. Telecommunication industry is a typical example of a fast growing industry within our system. It is therefore imperative that we acknowledge the significance of their corporate contribution to the societies and the nation, for this foresight to be smart and articulate.

1.2 BACKGROUND STUDY
The precise concept of CSR is understood in different ways, having different representations of the concept relatable to different paradigms and concerns. Aside all the differences pertaining to the nature and content of CSR, a number of the concepts includes human rights, environmental responsibility, diversity management, sustainability, and philanthropy, meaning that it is a complex area with an interdisciplinary focus. It is generally agreed that CSR involves corporations voluntarily exceeding their legal duties to take account of social, economic and environmental impacts of their operations. For example, the European Commission defines CSR as: "A concept whereby companies integrate social and environmental concerns in their business operations and in their interactions with their stakeholders on a voluntary basis" (European Multistakeholder Forum on CSR, 2004: 3) Corporate Social Responsibility also relates to those management philosophies, policies, procedure and act that have advancement of social welfare as one of their primary objectives (By Boone and Kurtz 1987) CSR is about how companies manage the business processes to produce an overall positive impact on society. Its concern is related to certain aspects of the company’s operations such as the quality of their management - both in terms of people and processes, and the nature of, and quantity of their impact on society in the various areas.

The term "CSR" came in to common use in the early 1970s, after many multinational corporations were formed. The term stakeholder, meaning those on whom an organization's activities have an impact, was used to describe corporate owners beyond shareholders as a result of an influential book by R Freeman in 1984.[2] ISO 26000 is the recognized international standard for CSR Public sector organizations. It is widely accepted that CSR adheres to similar principles but with no formal act of legislation. The UN has developed the Principles for Responsible Investment as guidelines for investing entities.

Corporate social responsibility (CSR), also known as corporate responsibility, corporate conscience, corporate citizenship,...
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