Assertivenss

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IN THE LAST TWO SESSIONS WE HAVE WORKED ON ASSERTIVENESS AND DECISION-MAKING. THIS HAS INVOLVED US LOOKING AT VARIOUS ASPECTS AROUND ASSERTIVENESS AND HOW WE AS PEOPLE BEHAVE IN SITUATIONS. WE HAVE DISCUSSED NEGOTIATION TECHNIQUES TO ACHIEVE A POSITVIE OUTCOME AND REACH A WORKABLE COMPROMISE. BEING ASSERTIVE HAS NOT ALWAYS BEEN EASY FOR ME; I HAVE OFTEN PORTRAYED A MORE PASSIVE APPROACH BUT THE KNOWLEDGE I HAVE GAINED AND HOW I GO ABOUT IT IN THE FUTURE WILL HOPEFULLY INFLUENCE MY CONFIDENCE AND SELF-ESTEEM. I HAVE REALISED I MAY NOT BE ABLE TO CHANGE MY PERSONALITY BUT I CAN CHANGE THE WAY I BEHAVE. ASSERTIVENESS DOES NOT COME NATURALLY TO ME AND I HAVE OFTEN BEEN IN SITUATIONS WHERE I HAVE SAID NOTHING RATHER THAN GET INTO A CONFLICTING ARGUMENT. I NEED TO LEARN I CAN SAY ‘NO’ AND THAT I DON’T NEED TO APOLOGISE OR EXPLAIN IT. I HAVE ALSO MADE THE MISTAKE OF WORRYING WHETHER I’D UPSET COLLEAGUES WHEN GIVING NEGATIVE FEEDBACK DUE TO A FEAR OF BEING DISLIKED BY THEM. I HAVE NOW REALISED BY BEING ASSERTIVE I WILL GAIN MORE RESPECT FROM THEM. I HAVE IN THE PAST INSTEAD OF ASKING STAFF WHAT I WANT OF THEM, HAVE JUST GONE ALONG EXPECTING THEM TO MAGICALLY KNOW WHAT WAS EXPECTED; THIS RESULTED IN CERTAIN TASKS NOT BEING FULFILLED CAUSING ME TO FEEL RESENTFUL AND ANGRY. THIS COULD HAVE BEEN AVOIDED HAD I SHOWN A MORE ASSERTIVE APPROACH. I ALSO NEED TO LOOK AT MY BODY LANGUAGE; I HAVE REALISED IT IS IMPORTANT TO GIVE EYE-CONTACT WHEN COMMUNICATING AND NOT AS I NORMALLY DO, SHUT MYSELF OFF BY LOOKING DOWN OR ELSEWHERE. WE ALSO DISCUSSED SCRIPTING SITUATIONS WHICH I WILL FIND VALUABLE WHEN I MAY HAVE TO DISCUSS DIFFICULT ISSUES. BY PLANNING OUT IN ADVANCE EXACTLY WHAT I WANT TO SAY IN A STRUCTURED WAY WILL HELP ME DISCUSS THE SITUATION MORE POSITIVELY. WE ALSO LOOKED AT USING SWOT ANALYSIS TO PRODUCE AN ACTION PLAN. BY USING THIS TOOL I CAN RECORD MY THOUGHTS AND CONTINUALLY REVIEW THE TARGETS THAT I HOPE TO ACHIEVE AND USE THE OPPORTUNITIES FOR MY PERSONAL...
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