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TUTORIAL 1: The Introduction of Management (Week 2)

I. Briefing on Coursework Specification
II. Forming a team of 3-4 members
III. Selection of video cases – First come first served basis

Past Exam Question:

a) Explain the FOUR (4) functions of management. (12 marks)

b) Describe the THREE (3) managerial skills and how its importance changes as one moves up the organisational hierarchy. (9 marks)

c) Define manager and management. (4 marks) [Total: 25 marks]

Short Answer Question:

1. Give an example of a managerial activity in each of the following managerial roles:

▪ Figurehead
▪ Liaison
▪ Spokesperson
▪ Resource Allocator

True/False Questions:

1. All levels of managers spend equal time using human skills.

2. Good management is effective but not necessarily efficient.

3. Management is exerting power over others.


TUTORIAL 2: The Evolution of Management (I) (Week 3)

Past Exam Question:

a) Contrast the concepts between Scientific Management and Human Relations in the evolution of management thought. (19 marks)

b) Describe the concept of bureaucracy organisation identified by Max Weber in his ideal model of management. (12 marks)

True/ False Questions:

1. Economies of scale are best described as the increase in the average cost of a unit of production as the total volume produced increases.

2. The systematic management approach advocates the application of scientific methods to analyse work and to determine how to complete production tasks efficiently.

3. Max Weber, a German sociologist, believed that bureaucratic structures can eliminate the variability that results when managers in the same organisation have different skills, experience, and goals.

Match Terms With Definitions:

a. Hawthorne Studiesc. Scientific Management
b. Workforce diversityd. Bureaucracy
c. E-Businessf. Division of labor

_____ 1. The breakdown of jobs into narrow, repetitive tasks. _____ 2. Mayo’s conclusions about this led to a new emphasis on the human behaviour factor in management.
_____ 3. A form of organisation advocated by Max Weber and marked by division of labor, hierarchy, rules and regulations, and impersonal relationships. _____ 4. An organisation that does its work using Internet-base linkages. _____ 5. Employees in organizations are heterogeneous in terms of race, gender, religion, disabilities, or ethically.

_____ 6. The use of the scientific method to define the “one best way” for a job to be done.


TUTORIAL 3: The Evolution of Management (II) (Week 4)

True/False Questions:

1. During the first stage of the Hawthorne Studies, various working conditions were altered to determine the effects of these changes on productivity. The results reflected no change in productivity.

2. In the evolution of management thought, the systems theory and the contingency theory are classed as contemporary approaches.

3. The perspective known as organizational behaviour studies and identifies management activities that promote employee effectiveness.

4. Max Weber’s theory X and theory Y perspective marked the transition from human relations perspectives.

5. The ideas of learning organizations, e-business and knowledge management were brought to the business world in the 1990s.

Short Answer Questions:

1. What is the approach that requires managers to use different approaches and techniques in different and changing situations?

2. Steve is examining the human resources,...
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