How to challenge information, documents, systems, structures, procedures and practices that are discriminatory, especially in relation to individuals’ communication and information needs.
Challenging the many forms of information that accompany an individual within the care services can be difficult, for instance it may be that in a social workers report who has had limited contact with a deaf individual that they believe this person “only hears what they want to hear” or “can hear when it suits them”. In this case whilst undertaking the assessment of the individual perhaps enquiries would be made into whether a hearing test had been carried out and any results taken into account. If the individual had not previously had a hearing test then perhaps this would be arranged. When reading documents relating to an individual, whether from social services or a former care provider it is important not to take this type of information at face value. If the information seems to be just someone’s view or opinion then it should be checked and never assume it is right just because it’s been written by someone in a highly respected profession. If in doubt, call something into question by seeking an explanation, justification, or proof. When an individual has come into your care environment with communication difficulties of any description, appropriate action must be taken to ensure that any help, treatment, aids etc are sourced thus making it easier for the individual to come to terms with the new environment and be able to function as fully as is possible. Challenging systems and structures that promote any form of discrimination is paramount and if it cannot be reported to the line manager because they are instrumental in the continuation of the discrimination then the proprietor must be informed. The Equality & Human Rights Commission (EHRC) are an organisation that was introduced on 1st October 2007 and replaced the different bodies that previously...
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