Total Quality management is very important for the success of any organisation. W. Edward Deming is considered as the father of total quality management. To improve quality of the organisation, these Deming’s 14 points must be followed. In this essay, Deming’s 14 points will be applied on improving class performance and learning in an education University. Classroom performance is the productivity and accountability demonstrated by students and teachers in providing and receiving knowledge (Barrus, 2011). Learning would be the process of acquiring and understanding the knowledge they receive (Jarvis Green, et al., 2003). Deming’s 14 points will be applied to discuss the factors that can improve quality of classroom performance as well as learning. In addition, the effectiveness of this philosophy will also be discussed.
APPLICATION OF DEMING’S FOURTEEN POINTS
Point 1: Create consistency of purpose towards improvement
Deming believes that the Management should create strategic long term plans of quality improvement. They should not waste their time on short term plans which are inefficient. Moreover, from the time the plan is created the implementation should also begin. This strategic plan must be created by collecting information from all departments of the organisation and they all should be thorough with it (Mitra, 1998). The goals set for quality improvement must be consistent and an ongoing process. Classroom performance and learning:
University management must create long term strategic plan of quality improvement of education. This plan should involve every aspect of the education process including from employees to classroom performance and learning. The whole organisation must understand and learn the philosophy. Management should make this long term plan after understanding the customers who are mainly students and parents. Also teachers can be considered as a customer along the process line. I believe implementing this point of Deming will help improve classroom performance and learning as it enables management to establish clear goals that can be followed by the whole organisation.
Point 2: Adopt the new philosophy
The philosophy introduced by Deming articulates that the practise of detecting defects after the production should be reduced and focus should be given to preventing defects (Mitra, 1998). Management’s responsibility is to make all the departments of organisation and workforce to adopt this philosophy. Classroom performance and Learning:
University management must adopt the new philosophy and make all employees understand it. The philosophy believes in creating strategic plans and following it by working like teams. Management can formulate education programs that prepare students for the work field rather than the academic environment. Like application of theories on current scenarios of business. I agree that it is vital for the management to adopt the philosophy rather than just expect the employees to do so. Whole university must adopt the philosophy otherwise the strategic plans cannot be carried out.
Point 3: Cease dependence on inspection
Inspection of products is a practise that contradicts with Deming’s philosophy. This is because inspection is detecting defects after the production process while Deming stresses the prevention of defects. Due to shortcomings of inspection, it is better to focus on prevention of defects by monitoring the process of production and getting feedback from consumers is less costly and more efficient (Mitra, 1998). Classroom performance and learning:
To evaluate students, Management should not wait for their final results. It is like waiting for the moment for students to fail and then finding the causes of it. Instead, the students should be evaluated from the beginning till the end. Students must be assigned with activities regarding every chapter and...