Analyzing Customer Satisfaction Level at Standard Chartered Bank; Narayangonj Branch

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Analyzing Customer Satisfaction Level At

Standard Chartered Bank; Narayangonj Branch

Internship Report
Bachelor of Business Administration

Submitted By
Afrin Akter Rumi
ID# 07204073

Submitted To
Afsana Akter
Senior Lecturer,
BRAC Business School
BRAC University

BRAC University

Standard
Chartered

“Analyzing Customer Satisfaction Level

At Standard Chartered Bank;

Narayangonj Branch”

i
“Customer Satisfaction Level of Standard Chartered Bank”

Standard
Chartered
31, December, 2009

Afsana Akter
Senior Lecturer
Brac Business School
Brac University
Dhaka-1212

Subject: Prayer for accepting the internship report on the topic of “Analyzing Customer Satisfaction Level at Standard Chartered Bank; Narayangonj Branch”.

Madam,
With due respect, I am Afrin Akter Rumi bearing ID# 07204073, a student of Brac Business School. My major is Marketing, and minor is Human Resource. I would like to submit the internship report of my BBA program on “Analyzing Customer Satisfaction Level at Standard Chartered Bank; Narayangonj Branch”.

It has been great experience for me to do my internship at Standard Chartered Bank Ltd, Narayangonj Branch from September 2009 to November 2009.At that time, I have closely observed and studied different practical aspects of the banking environment at Standard Chartered Bank Ltd, Narayangonj Branch.

I believe this genuine and honest analysis will help you to have a positive viewpoint upon me. I will be pleased to deliver you with added explanations or clarifications that you may feel necessary in this regard. I shall be thankful if you kindly approve this effort.

Sincerely yours,

________________________
Afrin Akter Rumi
ID # 07204073

ii
“Customer Satisfaction Level of Standard Chartered Bank”

Standard
Chartered
Acknowledgement

________________________________________________________________

At the very beginning, I would like to express my deepest gratitude to the Almighty Allah for giving me the ability and the strength to finish the task successfully within the scheduled time.

I would like to express my heartiest gratitude to my supervisor Afsana Akter, Senior Lecturer, Brac Business School, Brac University, for her valuable guidance, support, co-operation, encouragement and advice through the preparation of the report. His valuable suggestions and strict guidance made it possible to prepare a well organized report.

My heartiest gratitude goes to Mr G. C. Roy Chowdhury, Branch Sales and Service Manager of Standard Chartered Bank, Narayangonj Branch. I am also indebted to my on-site supervisor, Mr Mahfuzur Rahman, Sales Team Manager, Narayangonj Branch, for his willful and heartiest co-operation and giving me the inspiration and suggestion to complete the whole report in a constructive fashion. My endless thanks goes to Mr. Noor Mohammad (BSE), Md Kalim Uallh (PFC) & Md Mahmud Hasan Sumon (PFC) of Narayangonj branch, who have given me their precious time to explain about different issues and topics of SCB, the strategies of the bank and guided me throughout the internship period.

Finally, I would like to express my foremost gratitude to all the officers and employees of SCB, Narayangonj Branch for supporting me and giving me pleasurable working experience and for providing me with most relevant information on the basis of which I have prepared the report.

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“Customer Satisfaction Level...
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