Analyzing Casino-Money Handling Process

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The Buffalo News Team|
Analyzing Casino Money-Handling Processes
|
MGO630: Mini-case #2|

Ashley BeckerZachary BradoColin CaseySamantha ChmuraArvind Thinagarajan 2/2/2012|

1. The Drop process
Drop team leader, security and accounting people deliver the buckets to hard count room [30 min/cart] Security officer and slot drop team leader obtain slot cabinet keys from casino cashier’s cage [15 min]

Slot drop leader removes the drop bucket from slot machine cabinet [10 min/slot machine] Tag with proper slot machine number is placed on top of the coins A cart is filled with buckets from 20 different slot machines Buckets are securely locked in the hard count room to await start of the hard count process Drop team leader, security and accounting people deliver the buckets to hard count room [30 min/cart] Security officer and slot drop team leader obtain slot cabinet keys from casino cashier’s cage [15 min]

Slot drop leader removes the drop bucket from slot machine cabinet [10 min/slot machine] Tag with proper slot machine number is placed on top of the coins A cart is filled with buckets from 20 different slot machines Buckets are securely locked in the hard count room to await start of the hard count process

How long does it take to empty 300 silver dollar slot machines? i. Retrieve keys - 15 minutes
ii. Retrieve drop bucket
* 10 minutes/machine
* Therefore, 3000 minutes for 300 machines
iii. Deliver and secure bucket
* 30 minutes/cart
* 20 buckets/cart
* 15 carts will hold 300 buckets
* Therefore, 450 minutes to deliver and secure 15 carts or 300 buckets. Adding [i], [ii] & [iii],
Time taken to empty 300 silver dollar slot machines
= (15 + 3000 + 450) minutes
= 3465 minutes
How long does it take to empty 300 silver dollar slot machines? iv. Retrieve keys - 15 minutes
v. Retrieve drop bucket
* 10 minutes/machine
* Therefore, 3000 minutes for 300 machines
vi. Deliver and secure bucket
* 30 minutes/cart
* 20 buckets/cart
* 15 carts will hold 300 buckets
* Therefore, 450 minutes to deliver and secure 15 carts or 300 buckets. Adding [i], [ii] & [iii],
Time taken to empty 300 silver dollar slot machines
= (15 + 3000 + 450) minutes
= 3465 minutes

2.
The hard count process

Yes
Yes
Hard count team tests weigh scale
[10 min]
Significant variance?
Compare results to previous calibration results
Supervisor contacts maintenance contractor and controller’s office Drop buckets emptied into weigh scale holding hopper
Using ID tag, specific slot machine # of respective bucket entered into weigh scale computer (WSC) WSC converts weight of coins, by denomination, into specific $$ value WSC records $$ value along with slot machine # in weigh journal Coins are transported to wrapping machines

Coins are wrapped into rolls of 25 each and transported to Canning station Rolls are canned and stacked
WSC runs Summary report and totals recorded on the weigh/wrap verification report Manual counting by denomination and totals recorded on the weigh/wrap verification report Hard count team tests weigh scale

[10 min]
Significant variance?
Compare results to previous calibration results
Supervisor contacts maintenance contractor and controller’s office Drop buckets emptied into weigh scale holding hopper
Using ID tag, specific slot machine # of respective bucket entered into weigh scale computer (WSC) WSC converts weight of coins, by denomination, into specific $$ value WSC records $$ value along with slot machine # in weigh journal Coins are transported to wrapping machines

Coins are wrapped into rolls of 25 each and transported to Canning station Rolls are canned and stacked
WSC runs Summary report and totals recorded on the weigh/wrap verification report Manual counting by denomination and totals recorded on the weigh/wrap verification report

No
No
No
No
Yes
Yes...
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