Analyzing Business Processes for an Enterprise System

Topics: Tax exemption, Customer service, Customer Pages: 4 (755 words) Published: May 26, 2013
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Case Study # 2

Analyzing business processes for an enterprise system

OPM 3131 INTRODUCTION to OPERATIONS MANAGEMENT

Made by: Kossolapov Nikita 20110416

Martynova Anna 20101734

Andrey Nassybullin 20101692

1) The outputs of the order process are reports of credit holds, customer invoice when product is delivered and paid for, and reports of back orders. 2) The distribution process is likely to be affected because it needs to be called on when the process of order is finished. Since the process of order itself is very long and may contain a lot of mistakes it can negatively affect the distribution process and it can increase delay for the distribution. The delivery process of the product is very important. If the distribution process is affected automatically the delivery process is also affected.

The inventory process is impacted. As we saw this company works very slow because of a lot of operations. This can become the reason for mistakes in the storage department which is responsible for updating quantities and all information about the products. So in case there is wrong information about inventory the order process cannot be completed properly.

3) The existing order process can be made more efficient by integrating an information system all over the organization. The order process would improve and become faster. Also the use of e-commerce web portal should be implemented. With the help of web portal people would be able to find all necessary information for the order by themselves reducing the time of work of the company. The web portal would give customers all necessary information to make an order. They would have to fill the form with all requested fields. The fact that all necessary information will be in the system will prevent rejection of the orders. Also, the firm should stop giving the customers the...
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