ANALYZING AND INTERPRETING DATA
Ballard Integrated Managed Services, Inc. (BIMS) is seeking to find the reasons why employees are in breach of the standards of quality and productivity. The company wants to find out the reasons why many employees have resigned and the causes of employee dissatisfaction. The initial survey that the company did had errors of design, and also had errors in the data entry of the results. BIMS executives decided to execute a second survey to correct the errors that they had committed in the first survey with the purpose of obtaining real and useful results. (University of Phoenix, 2013, Week 5 BIMS case supplement).
PROBLEMS WITHIN THE COMPANY
In general, employees consider that the company has faults in the training processes and in the communication between managers and low status employees. The new results indicate that employees who have resigned from the company did so because they did not like their supervisor. Other reasons such as the type of work performed and the unfair payment also have been the reasons that many employees have resigned from their jobs. It is interesting to recognize that on the other hand, employees who remain in the company consider that the supervisors treat them fairly and that the company has good communication.
According to the data and responses from BIMS’ employees and ex-employees, BIMS needs to review the survey and fix the problems for each negative response to questions 6, 8, 9, and 10. BIMS needs to carefully review these questions and make changes accordingly. Several suggestions are developing trainings for employees not only for the beginning of their job, but throughout their time with the company, making employees feel as though their jobs are not in jeopardy. Keeping all the employees involved with meetings and information about the company. Allowing the employees to become...