Analyzing and Interpreting Data: Ballard Integrated Managed Services

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Analyzing and Interpreting Data
Ballard Integrated Managed Services (BIMS) conducted an internal survey for 440 employees, excluding top management, asking 10 questions on morale and four questions on demographics. BIMS upper management noticed a change in staff morale and an increase in the staff turnover rate, which initiated the survey. Barbara Tucker, General Manager, wants to discover what is making employees want to leave and has enlisted the help of Debbie Horner. Debbie Horner, human resources manager for Ballard, created an internal survey in hopes to calculate descriptive and frequency techniques, and study the data for possible relationships. A total of 78 responses were returned, which is a 17.3% response rate (University of Phoenix Week Two Supplement, 2012). All 78 employees answered on a scale of one to five, with one being very negative and five being very positive. Question #1 of the survey asks employees how well they enjoy working for BIMS. Based on the survey data collected, nineteen percent marked that they were very negative about working at BIMS. Twenty six percent of BIMS employees were negative toward enjoying their work. Over 50% of the participants ranked between being satisfied and very positive about their job at BIMS. Management should communicate with employees to find ways to boost employee morale. Question #2 of the survey asks employees if they enjoyed their assigned shift at BIMS. On the survey on whether the employees enjoyed their shifts about 49 percent were either satisfied, felt positive or were very positive concerning their shift at BIMS, 47 percent of the surveyed employees felt very negative and negative about their shifts. Four percent of the participants did not respond. The management at BIMS should make available to employees a variety of shifts such as being off every other Friday, a 4pm-10pm shift where employees work their 40 hours in four days instead of the traditional five day work week or change 12 hour shifts to eight hour shifts. Question #3 of the survey asks employees if their request for their desired shift was fulfilled. Twenty-one percent of employees felt their request for their desired shift was not fulfilled. Thirteen percent of the employees had both a very positive and positive experience. The average experience ranked fifteen percent. The total of employees with very negative experiences in having their desired shift fulfilled was fifteen percent. The data collected shows that management at BIMS should take serious consideration of employee requests in an attempt to keep employees happy and the turnover rate down. Question #4 of the survey asks employees how many times he/she has called in sick. The survey shows a negative overall result in the amount of employees calling in sick at a total of twenty-one percent. Both spectrums of the scale showed the same results, which were very negative at fifteen percent and very positive at fifteen percent. The average amount of employees calling out sick was twelve percent. From the results of this survey, BIMS management may want to look at their sick policy to determine if doctor's excuses are needed for each occurrence or maybe meet with employees to determine why so many have called out sick. Questions #5 and #6 asks about company training and pay outcomes. These findings lead to high results in the negative class. This concludes that BIMS employees are unsatisfied with company training and pay, which relates to the low employee morale.

Question #7 asks if your supervisor treats you fairly. According to the percentage rates of the survey, 26.3 percent had negative responses to the supervisor treating individuals fairly. However, 18.4 percent are very positive with the supervisor treating individuals fairly. The percentage rate of question seven's answers are close. Question #8 asks if your supervisor’s boss treats the individual’s division fairly. The number of employees who responded to...
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