In P1 i talked about types of communications used by Tesco and these are Verbal, written, on- screen, web-based, multimedia. In this task I am going to show you the advantages and disadvantages of each type of communication referring it to my chosen company and that is Tesco.
It’s easier to communicate verbally than any other way because you get to understand every detail that is being spoken by the other person. In Tesco customers communicate with the staff members this is an advantage because they get to ask questions if they don’t understand the instructions clearly. DISADVATAGE
A disadvantage for this type if communication in Tesco is when a language barrier occurs, if one person does not understand the other due to the fact that he or she does not speak English or does not cope with the accent so that will cause a poor communication between the staff member and the customer. ON SCREEN
Multimedia is an advantage to Tesco because a large number of people can watch the presentation for example electronic paying tills they can get information if the tills are not working or if there is any discounts or and new system introduced by the organisation.
The disadvantage of this type of communication is that people with disabilities like blind people won’t be able to communicate using this method.
The advantage for this type of communication in Tesco is that one can get all the information from a Tesco leaflet that he or she needs and can verify back to it if he or she did not understand the information clearly. And also a good thing because staff can easily give customers written documents that might be more helpful for people who don’t understand some staff members English accent and etc. DISADVANTAGE
The disadvantage for this Tesco written communication is that...