Utilities are continually looking to find ways of increasing cash flow within their organizations. There are an existing number of electricity and water utilities in countries such as Malaysia, Oman, Seychelles, Indonesia and Turkey who have moved to systems where not only are the meter readings captured by handheld computers, but bills are also electronically issued on the door step of the customer. This enables the time taken from meter reading to the customer receiving a bill from centrally issued billing of a minimum of 24 hours for efficient billing systems, down to a matter of seconds. Tenaga Nasional Berhad (TNB) is the world's largest user of such a computerized system. It is because TNB operate a computerized Customer Information Billing System (CIBS) installed at a cost of US$27.0 million, for the billing of electricity supplied throughout Peninsular Malaysia. They are Malaysia's biggest private utility company and one of the largest companies on the Kuala Lumpur stock exchange. Privatized in 1990, TNB is a vertically integrated company which generates, transmits and distributes electricity to an ever increasing base of 3.75 million customers. In addition, Malaysia is developing at a rapid rate and to ensure that this growth rate continues, the Malaysian government has put into operation Vision 2020, industrialization programmed to achieve its long term national objectives. The Central Electricity Board (CEB) was established and came into operation on 1 September 1949. The Board was to become heir to three major projects considered by the Electricity Department following its re-establishment in April 1946 which were the Connaught Bridge Power Station, Cameron Highlands Hydroelectric Project & the development of a National Grid. CEB eventually became the owner of 34 power stations with a generation capacity of 39.88 MW, including a steam power station in Bangsar with a capacity of 26.5 MW, a hydroelectric power station at Ulu Langat with a capacity of 2.28 MW as well as various diesel powered generators with a total capacity of 11.1 MW. On 22 June 1965, Central Electricity Board (CEB) of the Federation of Malaya was renamed as the National Electricity Board (NEB) of the States of Malaya. By the 80s, the Board was supplying the whole Peninsular with electricity, strategically replacing the Perak River Hydro Electric Power company (PRHEP) and its subsidiary Kinta Electrical Distribution Co. Ltd (KED) in 1982, Penang Municipality in 1976, and areas supplied by Huttenbach Ltd in 1964, which included Alor Setar, Sungai Petani, Kulim, Lunas, Padang Serai, Telok Anson, Langkap, Tampin and Kuala Pilah. On 4 May 1988, Prime Minister Mahathir Mohamad announced the government’s decision on a policy of privatization. Two pieces of legislation were passed to replace the existing Electricity Act and to provide for the establishment of a new corporation. Tenaga Nasional Berhad (TNB) was formed in 1990 by the Electricity Supply Successor Company Act 1990, to succeed the National Electricity Board (NEB) of the States of Malaya. Due to the implementation of ClBS has successfully met TNB's original objectives of achieving greater staff productivity, improving customer service, forecasting and analysing power consumption, payment patterns, payment history and above all to speed up their revenue collection. TNB's top priority is customer service and as ClBS has been proven to successfully work with their existing 3.75 million customers, it too will be applied to future new electricity users. The number of meters installed is steadily increasing each year due to the rapid growth of the Malaysian economy.
TENAGA NASIONAL BERHAD’S ACTIVITIES
Currently, the TNB Group has a complete power supply system, including the National Grid which is energized at 132, 275 and 500 kilovolt (kV), with its tallest electricity pylon in Malaysia and Southeast Asia being the Kerinchi Pylon...