Analysis of Effectiveness Measures of Construction

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Vol. 4, No. 7

Asian Social Science

Analysis of Effectiveness Measures of Construction
Project Success in Malaysia
Roshana Takim (Corresponding author)
Graduate Centre Department, Faculty of Architecture, Planning & Surveying, University Technology MARA (UiTM) Shah Alam, Malaysia
Tel: 603-5521-1567
E-mail: rtakim59@yahoo.co.uk
Hamimah Adnan
Graduate Centre Department, Faculty of Architecture, Planning & Surveying, University Technology MARA (UiTM) Shah Alam, Malaysia
Tel: 603-5544-4306
E-mail: hamimah@salam.uitm.edu.my
Abstract
Project effectiveness measures are normally used by most researchers and practitioners to judge project performance and project success. This paper provides an empirical analysis of measures of success in terms of effectiveness performance in the development of construction projects in Malaysia. A survey was conducted in Malaysia among the four project stakeholders: the Government, private clients, consultants, and contractors. In total 93 respondents completed the questionnaire. Lists of effectiveness of success measures were identified for the respondents to identify their level of success criticality to the Malaysian construction projects. The data were analysed by means of statistical analysis i.e. ranking of variables based on the mean values, Analysis of Variance (ANOVA) and factor analysis techniques. The first finding revealed that the level of success criticality with regards to project efficiency performance in the development of construction projects in Malaysia is according to the specific requirements and priorities of different project stakeholders. The second finding shows that effectiveness measures are related to the project ‘results’ achieved in the development of construction project. These are represented by the five principal factors namely: Learning and Exploitation; Client Satisfaction; Stakeholder Objectives; Operational Assurance and User Satisfaction. It is anticipated that the findings reported in this paper could be important for future strategies and guidelines for the development of projects in Malaysia.

Keywords: Analysis of variance (ANOVA), Effectiveness measures, Factor analysis, Success measures, Malaysia 1. Introduction
A synonym for success, according to Baccarini (1999) is effectiveness, i.e. the degree of achievement of objectives. Projects are formed to accomplish objectives and success is measured in terms of how well these objectives have been met. Criteria such as meeting project time, budget, technical specification and mission to be performed are the top priorities of project objectives. This corroborates De wit (1988) findings that project success is measured against the overall objectives of the project (i.e. time, cost, quality, and project mission). More specifically, the concept of success in a construction project according to some researchers is corresponding to the efficiency and effectiveness measures (Brudney and England, 1982; de Wit, 1988; Pinto and Slevin, 1988: 1989; Smith, 1998; Belout, 1998; Atkinson, 1999; Crawford and Bryce, 2003). Efficiency is broadly understood as the maximisation of output for a given level of input or resources, while effectiveness is directed to the achievement of goals or objectives. Pinto and Slevin (1988: 1989) identify project success in terms of efficiency and effectiveness measures. Efficiency measures refer to strong management and internal organisational structures (adherence to schedule and budget, and basic performance expectations). In other words, efficiency measures deal with ‘time, budget and specifications’. Effectiveness measures refer to the achievement of project objectives, user satisfaction and the use of the project. A project delivered on time, within budget, and meets performance specifications may not be well-received by the client/users for whom it is intended. The efficiency of a project would only be achieved through having a standard system and methodology put in place...
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