An Investment Proposal on Solution Call Center

An Investment proposal

On

Solution Call center

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Prepared for
Mr. Professor. Abdul Hakim
Director, MBA Program.
Bangladesh University of Business & Technology (BUBT)

Prepared by:

Sazzad Hasan
22nd Intake
Id: 10113201541
MBA Program

Date of Submission: 14 August 2012.

Bangladesh University of Business & Technology (BUBT).
Acknowledgement

At the beginning I want to remember almighty Allah for giving me the opportunity and strength to do this work smoothly and blessings for our success.
In the different steps of preparing the investment proposal I offer thanks to our honorable course instructor Md. Abdul Hakim, who provides us guidelines and materials to prepare the report.
I am grateful to my classmates who help us in various steps of preparing the project proposal and who give us a favorable environment.
At last, I also want to give my heartiest congrats to our group member each other, to work hard, that help us to complete the project proposal successfully

Letter of Transmittal

To
Mr. Professor. Abdul Hakim.
Director, MBA Program.
Bangladesh University of Business & Technology (BUBT).
Mirpur-2, Dhaka-1216.

Subject: A transmittal letter on an Investment proposal on Call center.

Sir,

Here is the Investment proposal you required on the study on Investment planning of a stipulated industry name “Call center” in Bangladesh. I am very happy to submit this Investment proposal on time to you. In this study I have tried to illustrate the major area namely – form of business, marketing plan, financial plan, technology use, work plan, training, and controls etc. You will be pleased that to prepare my report, I have tried to include all of possible information of the organization. The investment proposal also shows the relevant factors and business variable that affects the

References: 1. Call Center Operation: Design, Operation, and Maintenance_ by Duane Sharp Digital Press 2003 (303 pages) Gives complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. 2. The manager’s step by step guide to outsourcing _ By Linda R. Dominguez Copyright 2006 by the McGraw-Hill Companies, Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any from or by any means, or stored in a database or retrieval system, 0/07/148310/1 The material in this e-Book also appears in the print version of this title: 0-07-145824-7. 3. Marketing management Philip kotler & Kenvin lane Keller