An Evaluation of the Effect of Manpower Training and Development in Service Organisations.

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AN EVALUATION OF THE EFFECT OF MANPOWER TRAINING AND DEVELOPMENT IN SERVICE ORGANISATIONS.

(A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN) PLC ENUGU ZONE)

BY

AIDELOMON, ROSELINE .O.

BA/2006/080

DEPARTMENT OF BUSINESS ADMINISTRATION

FACULTY OF MANAGEMENT AND SOCIAL SCIENCES

CARITAS UNIVERSITY, AMORJI – NIKE,

EMENE, ENUGU.

AUGUST, 2010.

TITLE PAGE

AN EVALUATION OF THE EFFECT OF MANPOWER TRAINING

AND DEVELOPMENT IN SERVICE ORGANISATIONS.

(A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN) PLC ENUGU ZONE)

BY

AIDELOMON, ROSELINE .O.

BA/2006/080

A PROJECT SUBMITTED TO THE DEPARTMENT OF BUSINESS ADMINISTRATION

FACULTY OF MANAGEMENT AND SOCIAL SCIENCES

CARITAS UNIVERSITY, AMORJI-NIKE, EMENE,

ENUGU STATE

IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF SCIENCE (B.SC) DEGREE IN BUSINESS ADMINISTRATION FACULTY OF MANAGEMENT AND SOCIAL SCIENCE CARITAS UNIVERSITY EMENE ENUGU STATE.

AUGUST, 2010

CERTIFICATION

The undersigned have read, certified and recommended to Business Administration Department Caritas University for the acceptance of this research work entitled “An evaluation of the effect of manpower training and development in service organizations”. A case study of power holding company of Nigeria (PHCN) Enugu Zone carried out and submitted by AIDELOMON, ROSELINE .O. as meeting the requirement for the Award of the Degree of Bachelor of Science (B.Sc) in Business Administration, Caritas University, Amorji – Nike, Enugu state.

_____________________ __________________

Prof Nwanguma G.U. Date

Project Supervisor

____________________ ___________________

Prof Nwanguma G.U. Date

Head of Department

DEDICATION

This work is dedicated to God Almighty for making it possible for me to conclude this research work without any kind of problem and also to my father Mr F.O Aidelomon for his financial support and encouragement during my course of study for depriving himself from pleasure just to put me through school and my mother Mrs Aidelomon, Rose for her motherly advice.

ACKNOWLEDGEMENT

I acknowledge the most powerful God for giving me the strength, wisdom, courage and ability to complete this research work.

My profound gratitude goes to my able supervisor Prof Godwin Nwanguma .u. who is also my academic adviser and head of department for his assistance during the course of this project.

I express my sincere gratitude to my departmental lecturers; Mr Walter Ani, Mr Innocent Ubawike, Mr Melletus Agbo and Mr Kenneth Eziedo.

My earnest gratitude goes to my parents Mr and Mrs Aidelomon for their support, care and love towards me during the course of the research work and to my sisters and brothers for their continuous encouragement.

I equally acknowledge the following people for the role they played in one way or the other. Amongst them include Aidelomon Fidelia, Aidelomon Fidelis, Nwokorie Adaugo and Chinyere Ezeigwe.

Special thanks goes to my friends and well wishes especially Mercy Erazua,Nneka,Amarachi,Chinaza,Gozie,Chibuzo,Chijioke,Natasha,Izuchukwu,Ijeoma,Ugomma,Chiamaka,Joan,Chigozie,Angela,Lizzy,Kachi,Jennifer,Chidimma but to mention a few.

I will be rather ungrateful if I fail to appreciate the contribution and assistant given to me by the administrative and service department of PHCN Enugu Zone and the entire staffs for their cooperation throughout the period of my research work.

ABSTRACT

This research work was designed to study training and development of employees in...
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