Airline Customer Relationship Management Tool

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  • Topic: Requirements analysis, Software Requirements Specification, Software requirements
  • Pages : 6 (1401 words )
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  • Published : March 20, 2013
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* Airline Customer Relationship Management Tool

INDEX

1. Introduction
2. System Analysis
a. Existing System
b. proposed System
3. Feasibility Report
a. Technical Feasibility
b. Operational Feasibility
c. Economical Feasibility
4. System Requirement Specification Document
a. Overview
b. Modules Description
c. Process Flow
d. SDLC Methodology
e. Software Requirements
f. Hardware Requirements
5. System Design
a. DFD
b. E-R diagram
c. UML
d. Data Dictionary
6. Technology Description
7. Coding
8. Testing & Debugging Techniques
9. Output Screens
10. Reports
11. Future Enhancements
12. Conclusion
13. Bibliography
*

INTRODUCTION

The Main Objective of this System is to design a system to accommodate the needs of customers. This application helps a customer to know about the flight’s information and can reserve seats throughout the globe irrespective of the location. This is a computerized system to make seats reservations, keep ticket bookings and availability details up-to-date.

This web based system provides all flight’s information, availability of flights, availability of seats. It contains information about pilots, air hostess and airport information. It also provides time schedules for different flights and source, destination details. It provides cost of tickets and enquiry details.

Features of the project
Reduces the complexity present in the manual system and saves time. 1. Users can access the required data easily.
2. It maintains accurate information.
3. Provides instantaneous updated information to all users. 4. Communication is fast and clear and avoids misunderstandings. It is a computerized system to make room reservations and keep room bookings and availability of details up-to-date

System Analysis

Purpose of the System
This web based system provides all flight’s information, availability of flights, availability of seats. It contains information about pilots, air hostess and airport information. It also provides time schedules for different flights and source, destination details. It provides cost of tickets and enquiry details. Existing System

* This system doesn’t provide register the multiple Flights * This system doesn’t provide online help to the public Proposed System
The development of this new system contains the following activities, which try to develop on-line application by keeping the entire process in the view of database integration approach. * This system provide online help to the public

* This system provide agents registration and book the bulk tickets * This system provide late running flights information before 3 hours * Online status of the tickets must be provided in real time

Feasibility Study
TECHNICAL FEASIBILITY
Evaluating the technical feasibility is the trickiest part of a feasibility study. This is because, at this point in time, not too many detailed design of the system, making it difficult to access issues like performance, costs on (on account of the kind of technology to be deployed) etc. A number of issues have to be considered while doing a technical analysis.

i) Understand the different technologies involved in the proposed system Before commencing the project, we have to be very clear about what are the technologies that are to be required for the development of the new system. ii) Find out whether the organization currently possesses the required technologies * Is the required technology available with the organization? * If so is the capacity sufficient?

For instance –
“Will the current printer be able to handle the new reports and forms required for the new system?”

OPERATIONAL FEASIBILITY
Proposed projects are beneficial only if they can be turned into information systems that will meet the organizations operating requirements. Simply stated, this test of feasibility asks if the...
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