Air Asia Marketing Plan
AirAsia BERHAD
MARKETING PLAN
No. CONTENTS PAGE
1.0 Executive Summary 1-2
2.0 Introduction 3 2.1 Background and History of AirAsia 3-4 2.2 Vision Statement 5 2.3 Mission Statement 5 2.4 Objectives 5
3.0 Environmental Analysis 6 3.1 PESTEL Analysis 6 3.1.1 Political Factors 7-8 3.1.2 Economic Factors 8-9 3.1.3 Social Factors 9-11 3.1.4 Technological Factors 11 3.1.5 Environmental Factors 11-12 3.2 PORTER's 5 Forces Model Analysis 12 3.2.1 Threats of New Entrants 12-13 3.2.2 Threats of Substitute 13-14 3.2.3 Bargaining Power of Buyers 14-15 3.2.4 Bargaining Power of Supplier 15 3.2.5 Competitive Rivalry 16
4.0 SWOT Analysis 17-18 4.1 Strengths 19-27 4.2 Weaknesses 28-31 4.3 Opportunities 31-34 4.4 Threats 34-36
5.0 Marketing Objectives 37-46
6.0 Marketing Strategy 47 6.1 Target Market 48 6.1.1 Behavioral Factors 48 6.1.2 Demographic Factors 49-50 6.1.3 Psychographic Factors 50-51 6.2 Marketing Mix 52 6.2.1 Product 52-54 6.2.2 Price 54-55 6.2.3 Place 55-57 6.2.4 Promotion 57 6.2.5 People 58 6.2.6 Performance 58 6.2.7 Process 58 6.2.8 Programs 59
7.0 Marketing Implementation 60 7.1 Marketing Organization 61-63 7.2 Activities, Responsibilities, Budget and Timetable for Completion 63-67 7.3 Monitoring Procedures 67-69
8.0 Financial Summary 70-72 8.1 Financial Performance 73-82 8.2 Financial & Operational Statistics 82-83
9.0 Recommendations 84-85
10.0 Conclusions 86
11.0 References 87
CHAPTER 1
EXECUTIVE SUMMARY
1.0 EXECUTIVE SUMMARY
AirAsia needs no introduction in ASEAN, where it is the leading low-cost carrier, connecting people and places across 132 routes, 40 of which are offered by no other airline. In 2010, the Group, which includes
MARKETING PLAN
No. CONTENTS PAGE
1.0 Executive Summary 1-2
2.0 Introduction 3 2.1 Background and History of AirAsia 3-4 2.2 Vision Statement 5 2.3 Mission Statement 5 2.4 Objectives 5
3.0 Environmental Analysis 6 3.1 PESTEL Analysis 6 3.1.1 Political Factors 7-8 3.1.2 Economic Factors 8-9 3.1.3 Social Factors 9-11 3.1.4 Technological Factors 11 3.1.5 Environmental Factors 11-12 3.2 PORTER's 5 Forces Model Analysis 12 3.2.1 Threats of New Entrants 12-13 3.2.2 Threats of Substitute 13-14 3.2.3 Bargaining Power of Buyers 14-15 3.2.4 Bargaining Power of Supplier 15 3.2.5 Competitive Rivalry 16
4.0 SWOT Analysis 17-18 4.1 Strengths 19-27 4.2 Weaknesses 28-31 4.3 Opportunities 31-34 4.4 Threats 34-36
5.0 Marketing Objectives 37-46
6.0 Marketing Strategy 47 6.1 Target Market 48 6.1.1 Behavioral Factors 48 6.1.2 Demographic Factors 49-50 6.1.3 Psychographic Factors 50-51 6.2 Marketing Mix 52 6.2.1 Product 52-54 6.2.2 Price 54-55 6.2.3 Place 55-57 6.2.4 Promotion 57 6.2.5 People 58 6.2.6 Performance 58 6.2.7 Process 58 6.2.8 Programs 59
7.0 Marketing Implementation 60 7.1 Marketing Organization 61-63 7.2 Activities, Responsibilities, Budget and Timetable for Completion 63-67 7.3 Monitoring Procedures 67-69
8.0 Financial Summary 70-72 8.1 Financial Performance 73-82 8.2 Financial & Operational Statistics 82-83
9.0 Recommendations 84-85
10.0 Conclusions 86
11.0 References 87
CHAPTER 1
EXECUTIVE SUMMARY
1.0 EXECUTIVE SUMMARY
AirAsia needs no introduction in ASEAN, where it is the leading low-cost carrier, connecting people and places across 132 routes, 40 of which are offered by no other airline. In 2010, the Group, which includes