Aflac

Table of Contents

I. Executive Summary……………………………..3
II. Company History…………………………………3-4
III. Company Financials…………………………….5
IV. Internal Factors & External Industry Analysis.6-11
V. House of Quality & DMAIC……………………..11-19
VI. Tree Diagram & PDPC………………………….19-22
VII. Flowchart & Check Sheet………………………22-26
VIII. Consultants Conclusion………………………..26
IX. Works Cited……………………………………...27

 
I. Executive Summary
AFLAC, incorporated offers all different types of insurance including life, health, and accident insurance as being their top sellers. The insurance industry can often be a competitive one. There are many insurance companies, in the past few years, that have been greatly effected by the current recession in the United States. Some insurance companies needed government intervention to help them through this.
AFLAC, just like other big companies out there, have gone through many problems. Building the House of Quality and using Deming’s five points will help this company succeed and train their employees better. Using flow charts, check sheets, and tree diagrams will show the employees the right way to do their work and can continuously improve at their work. Consultants will be overall most satisfied with these types of practices.
II. Company History
Aflac, also known as American Family Life Assurance Company, was founded in Columbus, Georgia in the year 1955. It was discovered by brothers John, Paul, and William Amos to sell life, health, and accident insurance (“Aflac Incorporated History).” Competition was very fierce back then and the little company did poorly. In the 1940s and 1950s, there were many cases of polio scares and had spawned insurance coverage written specifically for this disease. It was then that Aflac decided to sell cancer insurance (“Aflac Incorporated History).” In the year 1958, they introduced the world’s first cancer insurance policy. This wound up being a big hit for this company and had written over a million dollars in... [continues]

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