Non-Employment Alternative Dispute Resolution Research Worksheet
University of Phoenix
MMPBL 540: Conflict Management
May 31, 2009
Alternative Dispute Resolution Research Worksheet
Resolving Non-Employment Conflict
Research-The purpose of this research is to identify potential alternative dispute resolution strategies that could be used by M-Core. You will do this by looking at how companies in other industries have dealt with similar issues.
Topic : Alternative Dispute Resolution
Instructions for Topic A: In the Response row, each team member must identify at least two companies that use different alternative dispute resolution strategies.
In the Response row, identify whether the company has been successful or unsuccessful.
In the Response row, explain how M-Core could use the company specific strategy from each company researched.
Response to Topic A:
Intel has been very successful in creating best practices with their alternative dispute resolution strategies which includes an open Door Program staffed by Senior Specialists. These specialists are accessible to all employees, are highly-trained, impartial fact finders, who look at all the sides of the concerned issues. Part of the process includes a meeting with the specialist and the employee to discuss concerns and issues while conducting a confidential investigation. Information is then analyzed, aligned with company guidelines, Corporate Business Practices, general fairness, and the law. This process has helped Intel offer recommendations to employees and management about how to best resolve the issues and help find workable solutions. Additionally, employees are not penalized for participation (Lipsky & Seeber, 1998).
M-Core would realize benefits by adopting an ADR process similar to that of Intel which focuses on aligning the company's business practices while being fair and finding the best resolution to the... [continues]
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