Actions vs. Words

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There are various types of communication, the most common form of communication is verbal. Verbal communication is used on a daily basis, but there is non-verbal communication that could contradict the words being stated or written. In this paper, I will examine such contradictions in verbal and non-verbal communication in my office. I will also examine various types of listening skills important for deciphering non-verbal communication.

Non-verbal Communication – Actions vs. Words
Verbal communication is very important in the business world, but it is often the non-verbal language that accompanies the verbal communication that determines what is taken from the conversation. A person may verbally confirm that they are fine with a situation, but their non-verbal communication (body language) may convey otherwise.

Concept To Promotion is typically a very smooth running organization, there are very conflicts among the team members. There is also limited opportunity for discipline. I was recently included in a meeting in which two team members were being reprimanded for a conflict that had been handled poorly. These two individuals have dominant personalities, which means that they both want to be in charge of the assigned task, which led to conflict among the team. The meeting included the company president, the human resource director, the individuals involved and myself. I was asked to the meeting as I am the warehouse supervisor and one of the individuals involved was a warehouse employee.

These employees each thought that the work should be performed according to their own schedules without regard to the requirements of the company. The specific task assigned was a direct mailing for a large electronic corporation. According to USPS and UPS standards shipments will not be accepted for next day delivery after 5 P.M. on normal business days excluding holidays. The individual in charge of the project was to process...
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