In effort to increase profits, Acme Home Improvement expanded operations into the international market. Acme Mexico City (AMC) opened a new store in Mexico City, Mexico and will be providing customers with all their home improvement needs. Acme Home Improvements operations analysts working with the AMC advance planners have proposed a standard day assignment schedule. The proposed schedule is complaint with Mexican law and corporate policy in scheduling part-time employees 50% of a day's total scheduled hours. The proposal is also complaint with the advance planner’s imposition not to schedule 30 employees on the floor at any time in order to control costs and does not schedule part-time employees to start shifts after 7pm. The proposal also provides an hour lunch break to all full-time employees scheduled and takes into account qualitative market factors. Qualitative market factors include scheduling customer service employees based on market trends, customer demographics, and store shifts. To improve the proposal’s cost effectiveness, I recommend using AMC advance planners estimated schedule during the periods between 7am and 11am because the proposal has scheduled additional staffing that is not need. Once this change is made, the proposal will provide even lowered staffing costs and scheduling flexibility within operating hours that need additional coverage.
To develop this customer service employee scheduling proposal, the Acme Home Improvements operations analysts and AMC advance planners used linear programming. The linear programming technique made allocating hours to full-time and part-time employees fair and accurate within limitations. And linear programming is also a great tool to use during non-typical days that requires store staffing to reflect changes in the environment. Introduction
Acme Home Improvements began international operations by opening the Acme Mexico City store in Mexico City, Mexico. Acme Mexico City (AMC) advance planners in North Carolina have provided the estimated minimum number of customer service employees needed on the floor, along with the maximum number of customer service employees that can be scheduled. Acme Mexico City will be opened from 7am to 11pm daily and will have full-time and part-time customer service employees scheduled. In compliance with Mexican law and corporate policy, the hours of part-time customer service employees is restricted to 50% of a day's total scheduled hours. Given these facets, Acme Home Improvements operations analysts working with the AMC advance planners have proposed a standard day assignment schedule developed using integer linear programming. Acme Mexico City has to staff the store’s floor with an accurate number of customer service employees to provide customers with the best service possible and also offer a fiscally low-cost daily schedule. The daily assignment schedule proposed by the Acme Home Improvements operations analysts is compliant with the restrictions set by Mexican law and corporate policy. The proposed schedule is complaint with scheduling part-time employees 50% of a day's total scheduled hours, does not exceed 30 employees on the floor at any time, does not schedule part-time employees to start shifts after 7pm, and provides an hour lunch break to all full-time employees scheduled. Based on compliance with Mexican law, corporate policy and planner’s restrictions, the schedule proposal of the operations analysts is sufficient. The operations analysts’ proposal offers a low-cost daily schedule and takes into consideration qualitative store operational facets.
In creating a low-cost and operationally effective customer service employee daily assignment schedule, the qualitative factors of the home improvement retail industry have been taken into consideration. We must take into consideration that in the operating hours of an Acme Home...