Program /project
Activities
Targets
Performance Indicator
Problems Encountered
Period Coverage
Output/Remarks
I.Staff Development
1. Discuss possible proposal and resolve problems
2. Meet a more than 83% average rating
3. Enhancement of knowledge
Attended meeting every third Thursday of the scheduled meeting
Schedule Examination before 12 months of service
Reported procedures and cases related to the practice of nursing
All staff
All staff
All staff
Minutes of the meeting
Reported to the
Medical Director
All triage had their had their take home examination via email
Copy of reports attached to the minutes of the meeting
none
none
Unable to accomplish when meeting is done outside
March, May, September and November 2013
June 2013
May, June 2013
Problems discussed and proposals made
Staff rating identified that will be computed for their performance evaluation
New knowledge acquired and establish a better way of handling patient
II.Area management
1.Provide a safety environment
Repair of the sliding door or swing door at the entrance
Customers
Job order for the repair of the sliding door and the proposal of the swing door.
Budget constraint for the swing door
February 2013
Sliding door repaired and swing door still for recommendation
III.Service management
1.facilitate proper segration and faster disposition of emerging disease
1.Monitor the ideal 2 hours waiting for patients treated at the triage section
2.monitor the cases and provide reporting of top cases for 2 months
3. Monitor and sort out the patients coming in and out of triage.
4.Monitor losses and supplies
1. Continue Emerging disease fastlane (dengue and measles)
Continue time and motion slip
Continue indexing
1. Logbook endorsement every shift
Endorsement of the supplies every shift
Customers
Customers
Customers
Customers
All staff
Flowchart posted at the triage area
Time and motion slip attached to chart and encoded for analysis and interpretation
Indexing reported every two months and submitted to the chief of clinics
Provide logbook for reference
Provide logbook for reference
No ideal set up for airborne diseases
Unavailability of forms and non working computer
none
none
none
December 2013 (measles)
Monthly
Monthly
Daily
Daily
Faster treatment and proper segration facilitated
Waiting time established and problems identified
Tope 3 cases for for each tiers established
Patient’s properly monitored (treated inside triage, waiting area, and for ancillary procedure)
Supplies and equipments are strictly monitored and staff are made aware of the responsibility
IV.Manpower management
1.Proper scheduling of duty
Scheduled 2 staff and 1 head nurse in the morning and 3 staff at night and during weekends.
All staff
Schedule of staff properly distributed submitted to the nursing service for approval of the medical director.
none
Monthly
Staff scheduled as evidence by the submission of duty.
Additional accomplishment not included in the target list of 2013:
Program/Project
Activities
Target
Performance Indicator
Problems encountered
Period coverage
Output/ remarks
Staff development
1.Motivate staff to improve performance
Service management
1.Improve the quality of service
2.Quick, easy and a more appropriate assessment of the triage staff
Giving of awards to deserving employees for the whole year service
Creation and proposal of new nursing guidelines for nurses
Revision of forms (new checklist prepared)
Staff
Staff /Customers
Staff
Cash and certificate given to selected employees during the end of the year
New guidelines incorporated in the minutes of the meeting for approval
Revised form submitted for approval and implemented
None
None
Unavailability of forms
November
December
November
Positive reinforcement provided
Triage staff properly guided and possible occurrence of complaint minimized
Triage staff assessment became quick and data gathering became more accurate.
Prepared by:
_____________________
Arnaldo S. Cortes RN MANc
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