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Student

Guide
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Contents
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Acas and effective workplaces Boston Matrix Communication Development of a new product Entrepreneur Functions of an organisation Good customer service Hierarchy of needs Igor Ansoff’s Matrix Juggle Keep up to date Levels of response Managing quality Nestlé: developing a strategy Organisational culture Positioning Qualitative Responsible production – sustainability Stakeholders Total Quality Management Unions Vision statement www.tt100.biz Xternal influences You ZZZZZZZzzzzz For more information log on to 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

2

www.tt100.biz/students

Listings
Visit www.tt100.biz for Case Studies on these topics from the following organisations. Aims and objectives Effective workplaces

Aims, objectives and values

Enterprising managers

Ansoff’s matrix

Ethical supply chain

Corporate Social Responsibility

Ethics

Customer service

Factors of Production

Developing new fuels

Inclusion

For more information log on to

www.tt100.biz/students

3

Listings
Liability Ownership

Market research

PESTLE/SLEPT analysis

Meeting changing needs

Product portfolio

Meeting customers’ needs

Quality

Mutuals

Re-branding

New product development

Recruitment and selection

Organisational structures

Recruitment, selection and training

4

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www.tt100.biz/students

Listings
Recruitment, selection and training Sustainability

Re-positioning

The sales function

Roles of departments

Total quality management

Segmentation and customer needs

Training

Stakeholders

Training for growth

Support for business

Unions

For more information log on to

www.tt100.biz/students

5

A

Acas and effective workplaces

Acas aims to improve organisations and working life through better employment relations. It

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