A2 APPLIED BUSINESS STUDIES UNIT 9: Managing & Developing People in Business
The organisation I have chosen to investigate how they motivate and develop their employees is the Metropolitan Police. The Metropolitan Police Service is famed around the world and has a unique place in the history of policing. It is by far the largest of the police services that operate in greater London (the others include the City of London Police and the British Transport Police). The Royal Parks Constabulary has now become part of the Metropolitan Police Service. Founded by Sir Robert Peel in 1829, the original establishment of 1,000 officers policed a seven-mile radius from Charing Cross and a population of less than 2 million. Today, the Metropolitan Police Service employs more than 33,000 officers together with about 14,200 police staff, 270 traffic wardens and 4,700 Police Community Support Officers (PCSOs). The MPS is also being supported by more than 2,500 volunteer police officers in the Metropolitan Special Constabulary (MSC) and its Employer Supported Policing (ESP) programme. The Metropolitan Police Services covers an area of 620 square miles and a population of 7.2 million. The reason for me choosing this company is because that I believe that this is the perfect company to conduct research on about how they motivate and develop their employees, as the Metropolitan Police frequently train employees and also use various incentives for motivation, also I will be interviewing higher department staff from the Metropolitan Police about their work training, motivation and what improvisations could be made to the company. I will constantly be referring the answers of the interviewee to the theories of some of the most recognised theorists, Frederick Herzberg, Abraham Maslow and Douglas McGregor.
For this task I was required to interview an employee from a company on how they motivate and develop people within their company. The company I chose is the Metropolitan Police Service and the interviewee from this company I will be interviewing is PC (Police Constable) Haque from the Woolwich Police station in London.
The first question I asked PC Haque was what does the Metropolitan Police do to motivate its staff? PC Haque informed me that mainly all Police officers are motivated to go out everyday and do their best to fight crime and prevent crime from happening, from this answer I can sense that maybe not all police officers are motivated by money and instead motivated to do their best on the job to gain recognition for chances of promotion, this relates to Herzberg’s motivational theory regarding the motivators. PC Haque also told me that there are many financial and non-financial incentives given to Police offers which motivates them, one non-financial incentive that is given is that all police offers can travel for free on buses in London and receive discount up to 30% for travelling using the tube, also another non-financial incentive that is given to all police officers is that all police officers receive a booklet with a list of places where they can get discount from such as various cinemas, Nando’s, perfume shop, also if any police officer wants to buy a car then they can get up to 30% discount from selected car manufacturers such as Volkswagen, Vauxhall and Ford. All of these non-financial incentives motivate staff in the workplace due to, as the staff is working hard for the organisation, the organisation wants to repay the favour by offering all of these non-financial incentives for their staff, also by offering these non-financial incentives this will motivate the staff to be more efficient and work to their highest abilities.
As there are non-financial incentives used for motivation in the Metropolitan Police, PC Haque also informed me that the Metropolitan Police do use some financial incentives to motivate its staff, one...