Instructor: Kevin McKenzie
Course: Business 309
1. Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced.
Unfortunately, these types of careless attitude in a work place exist in all business related environments. I have seen it from a long list of goods or service provides such as fast foods, high end restaurants, banks, retail stores and my personal experience in the mortgage industry as well. This is a way of life, and as stated in case 4.4 it’s also related to the culture. I have experienced this in my work environment with management getting away with big and little things like leaving early, never at there desk, slipping thru the cracks, not willing to attend to employees needs, reporting time that wasn’t worked. I have seen it in all levels in the Banking industries from call centers, branch and now the mortgage industry. According to Sheehy the attitude of his employees are; as a whole generation of frightening ethics. Which they portray a do what you want get away with what you can kind of attitude, they even dragged their tasks or put it on hold, they never saw the job as a real job that one could be happy and satisfy with just a way to make some extra cash. Their customer service skills meant getting rid of the customer as fast as possible and made the quality and service of the business very poor. I also believe that the attitude of work all depends on the individual and how dedicated and comfortable they are about the job they are doing.
2. Explain the implications of the work ethic Sheehy describes for the future of American business
The implications of this type of work ethic for the next generation are quit alarming. For small and large business to allow this type of conduct in there businesses can cost... [continues]
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