97985540 Case Study Carter
Chapter 3: Strategic HRM and the HR Scorecard
Continuing Case: The carter cleaning company: the high performance work system
1. Would you recommend that the company expand its quality program? If so, specifically what form should it take?
Ans: Most students will agree that there are opportunities to expand the quality program. The employee meeting approach is a good start in terms of utilizing high involvement organizational practices. There are opportunities to maximize the overall quality of their human capital. For example, training seems to be an obvious area to focus in terms of educating and building awareness about basic standards and procedures.
2. Assume the company wants to institute a high performance work system as a test program in one of its stores. Write a one-page outline summarizing what such a program would consist of.
Ans: Students should include some of the following ideas in their outline: Identify the types of HR practices it would implement to improve quality, productivity, financial performance; methods for job enrichment; strategies for implement and leverage a team-based organization; ways to implement and facilitate high commitment work practices; employee development and skill building to foster increased competency and capability in the workforce; a compensation program which provides incentives (for example profit sharing; pay for performance) for achieving major goals and financial targets.
Chapter 4: Job Analysis
Continuing Case: The carter cleaning company: The job description
1. What should be the format and final form of the store manager’s job description?
Ans: The format noted in figure 4-6 could be a reasonable format to use. Students may recommend that Jen should include a “standards of performance” section in the job description. This lists the standards the employee is expected to achieve under each of the job description’s main duties and responsibilities, and would address the problem of
Continuing Case: The carter cleaning company: the high performance work system
1. Would you recommend that the company expand its quality program? If so, specifically what form should it take?
Ans: Most students will agree that there are opportunities to expand the quality program. The employee meeting approach is a good start in terms of utilizing high involvement organizational practices. There are opportunities to maximize the overall quality of their human capital. For example, training seems to be an obvious area to focus in terms of educating and building awareness about basic standards and procedures.
2. Assume the company wants to institute a high performance work system as a test program in one of its stores. Write a one-page outline summarizing what such a program would consist of.
Ans: Students should include some of the following ideas in their outline: Identify the types of HR practices it would implement to improve quality, productivity, financial performance; methods for job enrichment; strategies for implement and leverage a team-based organization; ways to implement and facilitate high commitment work practices; employee development and skill building to foster increased competency and capability in the workforce; a compensation program which provides incentives (for example profit sharing; pay for performance) for achieving major goals and financial targets.
Chapter 4: Job Analysis
Continuing Case: The carter cleaning company: The job description
1. What should be the format and final form of the store manager’s job description?
Ans: The format noted in figure 4-6 could be a reasonable format to use. Students may recommend that Jen should include a “standards of performance” section in the job description. This lists the standards the employee is expected to achieve under each of the job description’s main duties and responsibilities, and would address the problem of