8d Problem Solving Methodology
MSc. System Engineering and Engineering Management –WS2012/13 First Assignment-Problem Solving Methodology
By, Sandeep Bangera 10th May 2013
MSc. WS2012/13 Assignment 1
MSc. SYSTEM ENGINEERING AND ENGINEERING MANAGEMENT
SECTION:CONTENT SHEET ii OF ii
MODULE: INTEGRATED MANAGEMENT
Serial Number i 1 1.1 1.2 2 2.1 2.2 3 4
Description Abstract Problem Types of quality problems Structured problem solving methodology Problem solving methodology PDCA cycle 8D Methodology Conclusion References
Page Number 1 1 1 2 3 3 4 10 10
MSc. WS2012/13 Assignment 1
MSc. SYSTEM ENGINEERING AND ENGINEERING MANAGEMENT
8D- Problem solving SHEET 1OF 10
MODULE: INTEGRATED MANAGEMENT
i. Abstract The problems in quality are due to many reasons. Identifying the problem and describing the intricacy of the problem in order to apply a suitable problem solving method is very important. In this study we will have a walk through into the different problems in quality, Deming’s problem solving methodology and will extensively discuss the 8D problem solving method, steps involved and also will have a brief insight of the tools used for the problem solving.
1. Problem Quality problem is defined as the gap between existing state and the desired state. It is also described as a situation that needs improvement [1, p5].
1.1 Different types of quality problem As shown in the figure 1 the problem in quality is sub divided on the basis of performance and design. The major quality problems are listed below [1, p9]:-
i.
Conformance problems: Unsatisfactory performance by a well-specified system; users not happy with system outputs. Unstructured performance problems: Unsatisfactory performance by a poorly specified system. Efficiency problem: Unsatisfactory performance from the standpoint of system owners and operators. Product design problems: Devising new products that satisfy user needs. Process design problems: Devising new processes or substantially
By, Sandeep Bangera 10th May 2013
MSc. WS2012/13 Assignment 1
MSc. SYSTEM ENGINEERING AND ENGINEERING MANAGEMENT
SECTION:CONTENT SHEET ii OF ii
MODULE: INTEGRATED MANAGEMENT
Serial Number i 1 1.1 1.2 2 2.1 2.2 3 4
Description Abstract Problem Types of quality problems Structured problem solving methodology Problem solving methodology PDCA cycle 8D Methodology Conclusion References
Page Number 1 1 1 2 3 3 4 10 10
MSc. WS2012/13 Assignment 1
MSc. SYSTEM ENGINEERING AND ENGINEERING MANAGEMENT
8D- Problem solving SHEET 1OF 10
MODULE: INTEGRATED MANAGEMENT
i. Abstract The problems in quality are due to many reasons. Identifying the problem and describing the intricacy of the problem in order to apply a suitable problem solving method is very important. In this study we will have a walk through into the different problems in quality, Deming’s problem solving methodology and will extensively discuss the 8D problem solving method, steps involved and also will have a brief insight of the tools used for the problem solving.
1. Problem Quality problem is defined as the gap between existing state and the desired state. It is also described as a situation that needs improvement [1, p5].
1.1 Different types of quality problem As shown in the figure 1 the problem in quality is sub divided on the basis of performance and design. The major quality problems are listed below [1, p9]:-
i.
Conformance problems: Unsatisfactory performance by a well-specified system; users not happy with system outputs. Unstructured performance problems: Unsatisfactory performance by a poorly specified system. Efficiency problem: Unsatisfactory performance from the standpoint of system owners and operators. Product design problems: Devising new products that satisfy user needs. Process design problems: Devising new processes or substantially
References: 1. Gerald F Smith, Quality problem solving, American society of quality, 1998. 2. 6ixsigma.org, 8D book, Available at: http://6ixsigma.org/8d-book.aspx [Accessed: 25 Apr 2013] 3. Problem solving, Quality Management handbook, December 4. Marjanca Krajnc, 8D-methodology, Journal of universal excellence, October 2012 5. Fideltronik, 8D-problem solving methodology