701 Interview Questions

Only available on StudyMode
  • Download(s) : 254
  • Published : April 24, 2011
Open Document
Text Preview
High-Impact Interview Questions
701 Behavior-Based Questions to Find the Right Person for Every Job

Victoria A. Hoevemeyer
Foreword by Paul Falcone

American Management Association
New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco Shanghai • Tokyo • Toronto • Washington, D.C.

Contents

Foreword Acknowledgments Introduction CHAPTER 1 Interviewing: The Way It Is (Warts and All) Traditional Interview Questions Situational Interview Questions Brainteaser Interview Questions Stepping Back to the Big Picture CHAPTER 2 The What, When, and Why of Competency-Based Behavioral Interviewing What Is Competency-Based Behavioral Interviewing? How is CBBI Different from Other Interviewing Styles? Moving to CBBI Objections to CBBI Why Use Competency-Based Behavioral Interviewing? Key Advantages of Using CBBI CHAPTER 3 Competency-Based Behavioral Interview Questions The Missing ‘‘Leadership’’ Competency Soliciting Negative Incidents

xi xix 1 5 5 9 11 14

17 19 21 24 31 36 37 39 39 40 vii

viii Sample CBBI Questions: Action Orientation Ambiguity (Ability to Deal With) Analytical Skills Approachability Business Acumen/Understanding the Organization Career Ambition Caring About Direct Reports Change Management Comfort Around Higher Management Communication (Oral) Communication (Written) Compassion Composure Conflict Management Confronting Direct Report Problems/Issues/Concerns Continuous Improvement Cooperation Courage Creativity/Innovation Customer Focus Decision Making Delegation Detail Orientation/Attention to Detail Developing Direct Reports (Providing) Direction to Others Diversity (Valuing and Encouraging) Emotional Intelligence/Awareness Empowerment Ethics/Values/Integrity Fairness to Direct Reports Flexibility/Adaptability Functional/Technical/Job Skills Goal Setting/Accomplishment/Focus Hiring/Staffing (Using) Humor Influencing/Persuading Information Gathering Information Sharing Initiative

Contents

42 42 43 43 44 44 45 46 46 47 48 49 50 51 52 53 54 54 55 56 57 59 59 60 61 61 63 63 64 66 66 67 69 70 71 71 72 73 73

Contents

ix Interpersonal Skills/Savvy Learning/Knowledge Acquisition and Application Listening Manager Relationships Managing and Measuring Work Performance Motivation Negotiation Organization Organizational Agility/Awareness Partnering (Internal/External) Patience Peer Relations Perseverance Personal Growth and Development Perspective Planning/Priority Setting Political Awareness/Savvy Presentation Skills Problem Solving Process Management Resource Management (Showing) Respect Results Orientation Risk Taking Safety in the Workplace Self-Improvement, Learning, and Development Stewardship/Corporate Citizenship Strategic Planning/Thinking Stress Management Systems Management Systems Thinking Taking Charge Teamwork (Encouraging and Building) Teamwork (Working as a Team Player) Technology Management/Utilization Time Management Trust Understanding Others Vision and Purpose 74 76 76 77 77 78 79 80 80 81 82 83 83 84 85 86 87 88 88 90 91 91 92 93 93 94 95 96 96 97 97 98 98 100 101 101 102 103 103 105

CHAPTER 4

Probing or Follow-Up Questions

x CHAPTER 5 Initial Telephone Screening Interview 1. Developing and Using a Telephone Screening Form 2. Keeping the Interview Short 3. Avoiding an In-Depth Discussion of the Job Requirements 4. Conducting a Legal Interview 5. Using the Proper Equipment CHAPTER 6 Creating the Interview Guide 1. Summary/Overview 2. CBBI Questions 3. Rating Scales CHAPTER 7 Assembling the Interviewer Data

Contents

111 112 124 125 125 125 127 127 130 132 149 153 153 156 157 158 161 167

CHAPTER 8 Where Do You Go from Here? Performance Management Individual Performance Improvement Plans Training and Development Succession Planning Resources and References Index

Foreword

T h e c o n c e p t o f b e h a v i o r - b a s e d i n t e r v i e w i n g has been around for some time now, but nowhere is the art and technique developed as well as in...
tracking img