7 Eleven Case Study

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Seven-Eleven Japan
Seven-Eleven Japan aims for "Coexistence and Co-prosperity" with franchisees, and "Coexistence and Co-prosperity" with society. Seven-Eleven Japan will continue to develop our convenience store franchise business based on our fundamental philosophies of "Modernizing and revitalizing small and medium-sized retail stores" and "Coexistence and Co-prosperity". Our special business characteristics are the foundation of our efforts to build better relationships with our stores while focusing on management support for our partner franchisees, as well as with local communities surrounding them.

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Seven & I Holdings Co.,Ltd.

Commitment by the President & COO
Seven-Eleven

We are striving for retail industry that responds sincerely to the demands of society. President and COO Seven-Eleven Japan Co.,Ltd. Toshiro Yamaguchi

The establishment of Seven & I Holdings in September of this year has put us in a position to meet compliance and CSR requirement as an operating company. As one of the Seven & I Holdings operating companies, we will continue to develop our convenience store franchise business based on our fundamental philosophies of "Modernizing and revitalizing existing small and medium-sized retail stores" and "Coexistence and Co-prosperity". Seven-Eleven Japan, in our role as a "nearby, convenient store", has come to be seen by our patrons as a vital part of the social infrastructure, and we now have over 10,000 stores in Japan. In restructuring our convenience store business, it has become necessary to implement consolidated management of both our domestic and international convenience store businesses, such as that of our US subsidiary, 7-Eleven, Inc. The franchise business model in itself serves to strengthen the internal control function and selfinnovation, and we at Seven-Eleven Japan intend to fulfill our "corporate responsibilities" and "corporate social responsibilities", in particular through environmental measures. This is especially important given that our convenience stores, whose existence is predicated on a relationship of trust with our franchisees, are businesses offering goods

and services to local communities and maintaining a close relationship with end-users. We have constructed our business infrastructure with business partners that share our franchise system philosophy for the development of original products and services for delivery to customers by our franchisees. Therefore, Seven-Eleven Japan's "corporate responsibility" and "corporate social responsibility" require awareness of production, distribution, information systems, retail store management, consumption, and disposal in every aspect of business. As the franchiser (Seven-Eleven Japan), we are aware of our responsibility for ensuring that all of the various businesses sharing our philosophy, including franchisees, manufacturers, and combined distribution centers, form a common strategy and work together to implement business measures, in addition to fulfilling our duty of accountability. As a member of Seven & I Holdings, we strive to be a retailer industry that responds sincerely to the demands of society, maintaining a high degree of transparency while approaching corporate social responsibility from a broad perspective, taking the special characteristics of the franchise business into consideration. We look forward to your continued supports.

Contents
Commitment by the President & COO Special Report Modernizing and revitalizing small and medium-sized retail stores through pursuit of "Coexistence and Co-prosperity" with our franchisees With Our Customers With Our Business partners With Our Communities With Our Employees Environmental Conservation Independent Assurance and Responding to Independent Assurance 15 16 20 22 24 28 30 38

CSR Report 2005

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Special Report

Modernizing and revitalizing small and medium-sized retail stores through pursuit of "Coexistence and Co-prosperity" with our...
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