680 Exam

Topics: Customer relationship management, Customer service, Management Pages: 18 (5408 words) Published: April 8, 2013
“Please note that there’re questions which aren’t answered and that some answers could be not completely full”
“so you better double check it“
Chapter 01 Section I

1. How can information technology support a company's business processes and decision making and give it a competitive advantage? Give an Example. (p 4)

It can improve the efficiency and effectiveness of business processes and managerial decision making and workgroup collaboration . Like e-commerce transaction. ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ 2. King Fahd University hospital uses information systems through to support its business processes. Describe the components the patient records management information system in King Fahd University hospital as the Model. Draw a graph if you wish to explain your thoughts. (p 4)

Physical device (hardware), information processing instructions and procedures (software), communications channels (network), stored data (data). ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ 3. What do we mean by Information System (IS)? What's the difference between IS and Information Technology (IT)? (p 4 and 7)

IS is all the components and resources necessary to deliver information and functions to the organization. when, IS could be paper based the IT is completely depend on hardware, software, networking and data  ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ 4. Using the diagram shown in Figure 1.3 below explain the fundamental roles of IS in business? (p 9)

Figure 1.3 the fundamental roles of IS in business
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ 5.What is the difference between an intranet and an extranet? (p 12)

Intranet: The network inside the enterprise.
Extranet: the network between enterprise and its trading partners ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ 6. What is the difference between Efficiency and Effectiveness? How is this related to Information Systems? Your examples are valued. (p 18)

Efficiency: doing thing by best way.
Effectiveness: doing thing right.
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ 7. The book classifies information systems into two main categories namely: Operations Support Systems and Management Support Systems. Name and explain the three types of each main category, and give an example for each type of system? (p 14)

ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ 8. Explain the role of e-business applications (based on the internet, intranet, and extranet technologies) in business? (p 12 - 13) (see Figure 1.5)

Businesses use Internet technologies to web-enable their business processes and create modern e-business application. ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ Chapter 01 Section II

1. Understanding system concepts will help you understand many other key concepts related to information systems such as the technology, applications, development, and management of information systems. Briefly describe each of these four concepts? (p 25) Technology: as hardware, software , date management and telecommunication applications e- business and commerce applications

development developing ways to use information technology including designing the basic components of IS. management managing IT emphasizing quality, , strategic business value,…… ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ

2. Explain the...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Essay on California High School Exit Exam
  • BSAD 680 Final Exam Essay
  • Exam Essay
  • Exams Essay
  • Exam Essay
  • exam Essay
  • exam Essay
  • Exam Essay

Become a StudyMode Member

Sign Up - It's Free