BACKGROUND OF THE STUDY AND ITS SETTINGS
BACKGROUND OF THE STUDY
Short term base lodging is the main reason that a hotel has been established. In the Philippines, wherein many foreign people go and have a vacation, hotel is always their first destination to have relaxation after long hours of travel in an airplane. Because of the rapid increase of foreigners visiting the Philippines for a vacation, a common sight is the establishments ad sophisticated hotels for competitive advantage. As the result of the competition between different hotels, various business strategies had been made to attract customers, such as putting discounts, having beautiful and relaxing environment and above all having a state of the art computer system and facilities. The current problem observed is the manual guest list records, the manual reservation of guests, the manual booking of rooms for the guests which takes a long time to accomplish. According to the manager in the establishment, because they keep on doing their job manually, it resulted to a very messy office, lots of papers around the desks and sometimes important documents disappear. From the information gathered, the proponents came up with an idea of proposing a system that is relevant to the needs of the establishment, highly efficient to meet their needs and most of all simple, easy to use system. The 658 Apartelle Online Reservation Management System is not only a database for guest list but also an online reservation system, where potential guest can have online reservation which will automatically be sent to the database of the 658 Apartelle.
Based on the proponent’s observation and interview, they have found many problems such as time consuming logging of the guest list names to the log book, difficulties in making reservations and difficulties in retrieving information on their previous guests because of the papers that are scattered everywhere and misplacing of the guestless records.
The proposed system, which is 658 Apartelle Online Reservation Management System (AORMS) is intended to answer the need of the company for an electronic guest list record. 658 AORMS will provide a fast retrieval of output in pertaining guest information. Furthermore, because of its features like online chat with the front desk wherein the potential guests can ask questions to the front desk, hotel room mapping wherein the potential guests is enable to take a tour in the hotel facilities and to check the rooms, room reservation system wherein the potential guests can choose the room he/she wanted and the online payment of fees for the potential guests. The proposed system will surely give the not only the experience of touring the hotel but also giving assurance for the hotel management that those who reserve at the hotel will surely lounge. The proposed system will also have some limitation but it will still be upright to the need of the company. Furthermore, this system is said to be a business strategy in attracting customers because system uses the internet, a cost efficient measure for advertisement and publicity. In conclusion, the proposed project will be a good alternative for the company in upgrading their manual guest list record system to a computerized online guest list database system. II. Objectives of the study
To develop an online reservation management system for 658 Apartelle that enables potential customers to reserve for rooms online with the aide of the internet Specific Objectives:
1. To determine the advantages and disadvantages of an online reservation management system for apartelles 2. To develop operational procedures on how to install the online reservation for 658 Apartelle 3. To evaluate the Guest List Online Reservation Database System for 658 Apartelle in terms of: A. User Friendliness
B. System Manageability and Supervision
C. Cost effectiveness
III. Scope and...