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Multicultural project manager:
Exploring linkages between national culture and conflicting styles of management

Name: Yajie Wang (513832)
Date: 30/November/2012

Abstract

In the last twenty years, a big group of people immigration, global travel and study abroad lead to a diverse workforce within Europe, USA and also the Asian region. This phenomenon encourages people to know and exchange cultural more and more often. The international companies want to gain the competitive advantage, manage the multi cultural project team is very important.

There are a large number of literatures argued the national cultural link to conflict management, and widely researched and discussed the project management and competences required to a successful multi cultural project manager. Geert Hofstede identify culture is a mental programming determine people’ thinking, acting, and feeling. Base on Geet Hofsede three layers of mental programming, there are several researchers support it.

This survey was base on Thomas and Kilmann Conflict Model to investigate 200 of people who come from China Hebei Steel Organization. Those 200 people come from China, UK, Japan, Korea and German, and interview two more international manager who from China and German. The purpose of this investigate is to know the behavior of individual deal with conflict and to know what competences can be seen from their managers, and also through the interview to know the way of them handle conflict problems.

From the survey result we can see that, there are differences between cultures. This research is valuable to companies which want to expand their business abroad. Due to culture different, conflict cannot avoid and manager should grasp a relevant competences to manger their multi cultural project team, help their business international development.

Chapter 1--- Introduction

1.1 Introduction
This chapter will give a whole introduction for the research, the context along with project purpose, objective, aims, methodology, funding and analysis. Furthermore, a full description of research and constraints are also discussed in this project.

People know Mathama Ghandi because he was open to all the cultures and treated these with respect, on the other hand he was conscious of his own culture and wouldn’t be oppressed or tormented by others (Sjors & Jochen, 2006, p10). To be an effective multi cultural project manager should be as same as Ghandi open and aware of different cultures.

In the last twenty years, a big group of people immigration, global travel and study abroad lead to a diverse workforce groups within Europe, Asian and especially USA region. This phenomenon encourages people to know and exchange cultural more and more often. With a large number of companies get into international market, enterprise will face bigger completive challenge to satisfied customers demand. It is means that managers need wide knowledge and ability to control their company operation, and gaining a competitive for their organization through the diversity cultural values.

In order to manage a successful international project, there are many limitations such as budget, people and also time limitation, legal requirements, and communication barriers and most important is different cultural background. All of them required managers have ability to handle operation issues, language barrier, religious belief and resistance to the significant business changes required (Michelle, 2003, p45)

Every country has their own culture value system, and the value system can be present by the behaviors, resources and needs or existing means. Cultures have different standards and factors, such as customs, behaviors or words of one culture can be misunderstanding, even more make conflict or mistake. All of problems can from the diversity kinds of culture background.

With more and more international business corporation, the potential conflict...
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