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2013 07
Challenges in Implementing Enterprise Resource Planning (ERP) system in Large Organizations: Similarities and Differences
Between Corporate and University Environment
Goeun Seo

Working Paper CISL# 2013-07
May 2013

Composite Information Systems Laboratory (CISL)
Sloan School of Management, Room E62-422
Massachusetts Institute of Technology
Cambridge, MA 02142

Challenges in Implementing Enterprise Resource Planning (ERP) System in Large Organizations:
Similarities and Differences Between Corporate and University Environment
By
Goeun Seo
B.S. C.S.E., Ewha Womans University, 2003
MBA, Sungkyunkwan University, 2013
SUBMITTED TO THE MIT SLOAN SCHOOL OF MANAGEMENT IN
PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE
OF

MASTER OF SCIENCE IN MANAGEMENT STUDIES
AT THE MASSACHUSETTS INSTITUTE OF TECHNOLOGY
JUNE 2013

© 2013 Goeun Seo. All Rights Reserved.
The author hereby grants to MIT permission to reproduce and to distribute publicly paper and electronic copies of this thesis document in whole or in part in any medium now known or hereafter created.

Signature of Author: ____________________________________________________________
MIT Sloan School of Management
May 10, 2013

Certified By: ___________________________________________________________________
Stuart E. Madnick
John Norris Maguire Professor of Information Technologies, MIT Sloan School of Management
And Professor of Engineering Systems, MIT School of Engineering
Thesis Supervisor

Accepted By: __________________________________________________________________
Michael A. Cusumano
SMR Distinguished Professor of Management
Program Director, M.S. in Management Studies Program
MIT Sloan School of Management

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2

Challenges in Implementing Enterprise Resource Planning (ERP) System in Large Organizations:
Similarities and Differences Between Corporate and University Environment
By

Goeun Seo
Submitted to the MIT Sloan School of Management on May 10, 2013 in
partial



References: Abbas, M. (2011). ERP Systems in HEI Context from a Multiple Perspective View: A Case Study, Abugabah, A., & Sanzogni, L Allen, D., & Kern, T. (2001). Enterprise resource planning implementation: Stories of power, politics, and resistance Allen, D., Kern, T., & Havenhand, M. (2002). ERP critical success factors: An exploration of the contextual factors in public sector institutions 35th Annual Hawaii International Conference on, 3062-3071. Allen, D., & Fifield, N. (1999). Re-engineering change in higher education. Information Research, 4(3), 4-3. Al-Mashari, M., Al-Mudimigh, A., & Zairi, M. (2003). Enterprise resource planning: A taxonomy of critical factors Al-Sehali, S. H. (2000). The factors that affect the implementation of enterprise resource planning (ERP) in the international arab gulf states and united states companies with special emphasis on SAP Ash, C., & Burn, J. (2003). A strategic framework for the management of ERP enabled e-business change Bajwa, D. S., Garcia, J. E., & Mooney, T. (2004). An integrative framework for the assimilation of enterprise resource planning systems: Phases, antecedents, and outcomes Balderston, F. E. (1995). Managing today 's university: Strategies for viability, change, and excellence, jossey-bass higher and adult education series Beheshti, H. M. (2006). What managers should know about ERP/ERP II. Management Research News, 29(4), 184-193. Bingi, P., Sharma, M. K., & Godla, J. K. (1999). Critical issues affecting an ERP implementation. Birnbaum, R., & Edelson, P. J. (1989). How colleges work: The cybernetics of academic organization and leadership Bruce, D., James. (1995). MIT selects sap’s r/3 to support reengineering efforts. Unpublished manuscript. Chaudhuri, S., Dayal, U., & Ganti, V. (2001). Database technology for decision support systems. Dillard, J. F., & Yuthas, K. (2006). Enterprise resource planning systems and communicative action. 2011 vendor shares . (MARKET ANALYSIS No. 238476, Volume: 1).IDC. Duderstadt, J. J., Atkins, D. E., & Van Houweling, D. E. (2002). Higher education in the digital age: Technology issues and strategies for american colleges and universities Praeger Pub Text. Ehie, I. C., & Madsen, M. (2005). Identifying critical issues in enterprise resource planning (ERP) implementation Feemster, R. (2000). Taming the software monster. University Business, 2(10) Fisher, M Gartner. (2011). ERP readiness assessment. ( No. 224071510 – Version 1).Gartner. Glover, S. M., Prawitt, D. F., & Romney, M. B. (1999). Implementing ERP: Internal auditing can help eliminate mistakes that commonly derail organizations ' ERP initiatives Hanafizadeh, P., & Ravasan, A. Z. (2011). A McKinsey 7S model-based framework for ERP readiness assessment Harrison, J. L. (2004). Motivations for enterprise resource planning (ERP) system implementation in public versus private sector organizations Dissertations and Theses, . (305080817). Heiskanen, A., Newman, M., & Similä, J. (2000). The social dynamics of software development. Consultant and solution provider perspective. Industrial Management & Data Systems, 108(8), 1045-1059. Huang, S., Chang, I., Li, S., & Lin, M. (2004). Assessing risk in ERP projects: Identify and prioritize the factors King, P. (2002). The promise and performance of enterprise systems in higher education. EDUCAUSE Quarterly, Lamers, M. (2002). Do you manage a project, or what? A reply to “Do you manage work, deliverables or resources”,< i> international journal of project Management</i>, april 2000 Le Vie, K. (1996). Things to look forward to with SAP. Unpublished manuscript. Lieber, R. B. (1995). Here comes SAP. Fortune, no.October, 2, 122-124. Light, B. (2001). The maintenance implications of the customization of ERP software. Journal of Software Maintenance and Evolution: Research and Practice, 13(6), 415-429. Lockwood, G., & Davies, J. L. (1985). Universities: The management challenge Society for Research into Higher Education. Maditinos, D., Chatzoudes, D., & Tsairidis, C. (2012). Factors affecting ERP system implementation effectiveness Massachusetts Institute of Technology (MIT). (2004). MIT enterprise architecture guide. Massachusetts Institute of Technology (MIT). (2009). Institutewide Planning

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