15 Ways to Improve Oral Communication in Business English for Students

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by Andrew D. Miles
15 ways to improve communication in business English Copyright by Andrew D. Miles and English for Business www.barcelonaenglish.com www.madridenglish.net www.englishphone.biz

15 Ways to Improve Oral Communication in Business English
Copyright by Andrew D. Miles, Barcelona, 2007. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form without written authorization from the author. Cover photograph by Andrew D. Miles andrew.miles@barcelonaenglish.com www.barcelonaenglish.com

15 ways to improve communication in business English Copyright by Andrew D. Miles and English for Business www.barcelonaenglish.com www.madridenglish.net www.englishphone.biz

1. INTRO PHRASES
Use introductory phrases before your message to catch people’s attention, so they are listening before you emit your main point. This will also let listeners adjust their hearing to your speed, pronunciation and tone of voice. Therefore, they’ll already be used to your phonemes when you display the main idea.  EXAMPLES

Andrew’s note: A common mistake is to think people will be listening when you say something important. In fact, they don’t know it’s important until you’ve said it!

From my point of view, this idea is wrong. As a matter of fact, this idea is wrong.

15 ways to improve communication in business English Copyright by Andrew D. Miles and English for Business www.barcelonaenglish.com www.madridenglish.net www.englishphone.biz

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1. INTRO PHRASES
   

 I’d like to remind you that  From my point of view  Let me tell you that  Apparently  In my opinion  I believe that  It seems that  It appears that  In fact  It sounds as if  Evidently  Seemingly  At first sight  On the face of it  As a matter of fact  Essentially  I’m sure that  Today I’d like to say that  According to what I know 15 ways to improve communication in business English Copyright by Andrew D. Miles and English for Business www.barcelonaenglish.com www.madridenglish.net www.englishphone.biz

2. MEMORISING
Memorise key words – since you will not have time to look for them when needed. Knowing the meaning of words is not enough. They aren’t useful until you’ve been through the whole learning cycle. This implies that you have to understand the word, know how to use it, memorise it and be able to recall it when needed. Try to revise vocabulary a week after you’ve learned it and check if you remember it one month later. Andrew’s note: Knowing the meaning of expressions is different to being able to apply them automatically. Vocabulary is not useful until it’s at the tip of your tongue. 15 ways to improve communication in business English Copyright by Andrew D. Miles and English for Business www.barcelonaenglish.com www.madridenglish.net www.englishphone.biz

3. ONE-IDEA PHRASES
Use one idea to a sentence and build the sentence around the idea. English is a language of few, precise words where economy is a plus. Many listeners are used to short sentences and find it hard to handle several notions in one phrase. It is better to repeat the same ideas in several formats so people who do not follow your point in one way have the chance to understand it in another. Andrew’s note: Transmit a concept more effectively by explaining it, then giving an example, showing a graph and if possible also by including it in a story, joke or anecdote.

15 ways to improve communication in business English Copyright by Andrew D. Miles and English for Business www.barcelonaenglish.com www.madridenglish.net www.englishphone.biz

4. GESTURES
Magnify facial gestures, since they will help to get your message across in case verbal language fails and people don’t follow your words. Remember that body language transmits a lot of information so don’t be afraid of gesticulating. Listeners will take non-verbal signs as part of your personality and will not pay conscious...
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