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121582987 Carter Cleaning Company

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121582987 Carter Cleaning Company
CARTER CLEANING COMPANY
THE PERFORMANCE APPRAISAL

Powered by :Terence
Rihaj
Salim
Manishka

Case Details
Problem?
No formal evaluation of employee’s performance for all these years Reasons?
• Jack has many other priorities (boosting sales, lowering cost etc.)
• Staff turnover (employees not staying long enough to be appraisable) Solution?
Use more formal appraisal approach
What should be included?
Manual Workers
Include criteria such as
Quality
Quantity
Attendance
Punctuality
Managers
Include a list of quality standards for matters such as
Store cleanliness
Efficiency
Safety
Adherence to budget

Question 1
Is Jennifer right about the need to evaluate the workers formally? The managers? Why or why not?

Yes Jennifer is right, there is a need to evaluate the employees and the managers formally

Why?
Through formal performance appraisal, manager and workers will know Scope of appraisal
Translate the employer’s goals into specific employees’ goals
(Manager and workers’ goals aligned with Carter cleaning company’s goal) Guidelines of appraisal
Standards of performance
Managers
Include a list of quality standards for matters such as
Store cleanliness
Efficiency
Safety
Adherence to budget
Manual Workers
Include criteria such as
Quality
Quantity
Attendance
Punctuality

Action to be taken related to appraisal result.
Manager and workers will have an appointment for developing a plan for correcting any deficiencies.
To reinforce the things that managers or workers do correctly.
Action to be taken to appraisal result :Positive Feedback – promotion or increase in salary.
Negative Feedback – Need training and counseling.

Question 2
Develop a performance appraisal method for the workers and store managers in each store
Performance appraisal method for the workers
For an effective appraisal method We need to
Measure the work output
Base our appraisal on actual job duties
Appraiser – Store manager
Feedback – Given by the store manager

Graphical Scales
Provides the
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