100w Exam

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Business 100WMidtermFall 2012

Instructions:

On your desk you should only have your scantron, pencils, and the exam. Remove all other items from your desk. Place all other items underneath your desk. Please make sure your cell phones, lap top and other devices are off.

There is no talking or discussion allowed during the exam. If you have a question, raise your hand and either I or one of the TAs will come to you. Failure to follow these instructions may result in your removal from the classroom.

Write your name on both the scantron and your exam. Mark your answer on both your exam and your scantron. You have 50 minutes. There 30 questions.

Choose the best possible answer.

GOOD LUCK!

Last Name____________________, First Name____________________(Please Print)

1. Consider the following sentence:
Elimination of the surplus was affected by the staff.

What would be the word or combination of words that is (are) camouflaged and you can change to make the sentence clearer?

A) Staff
B) Elimination
C) Surplus
D) Affected
E) None of the above

2. According to your textbook, which one of these idioms is faulty? A) Comply with
B) Different than
C) Authority on
D) In accordance with
E) None of the above

3. The first component of the general direct plan is (P96 Flatley) A) The buffer
B) The close
C) The objective
D) Adaptation
E) Understanding

4. Misconceptions frequently get in the way of successful intercultural communication. According to Bell and Smith one of these misconceptions is: A) My sincerity is obvious and comes through my words. My actions don’t matter B) Everyone is Not essentially like me

C) Our differences do matter
D) Others do not lack my advantage
E) To have taken a language class does not necessarily mean you know the culture.

5. There is a passage that has 100 words. After revising the passage, we now have 50 words. What is the Lard factor? A) .3
B) .2
C) .1
D) .5
E) .6

6. The inside address on a typical business letter is (P28 Flatley) A) The company address and company logo placed on top center of the letter B) The recipient’s address placed on the envelope

C) The recipient’s address placed on the letter
D) The subject line
E) None of the above

7. The RISC method in conflict resolution consists of (Anthology P140) A) Reporting the facts
B) Stating the Impact
C) Specifying what you prefer
D) Stating the consequences
E) All of the above

8. The PAUSE method in conflict resolution means (Anthology P141) A) You pause any discussion of the underlying issue and avoid the other party B) You paraphrase what the other party told you about your behavior and ask questions C) You take the conflict immediately to the team leader.

D) You use Triangling
E) You use Stamp Collecting

9. In the lecture and readings we discussed the fact that virtual teams A) Should meet at least once, in the beginning of the project B) Do not need to worry so much about communication because everything is virtual C) Would perform better if email was used less and instead we sent out formal letters D) Rely on deep level diversity to perform better

E) The Majority Effect is the dominant effect we notice in virtual teams

10. Suppose a customer has written a complaint about defective parts in a shipment of lamps that they received. The customer has requested a partial refund. You investigate the issue thoroughly and decide that the customer is correct. You then write a letter informing the customer of your decision. How should you start your letter? (P108-110 Flatley) A) With a statement that apologizes to the customer about the defects B) With a statement that acknowledges the receipt of their complaints C) With a statement that notifies the customer of your decision to grant them the partial refund D) With a statement that...
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