1. Understand why communication is important in the work setting
1.1 Identify different reasons why people communicate:
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with children and young people, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point.
1.2 Explain how effective communication affects all aspects of own work
Communication is essential to all parts of work and is an essential skill for workers who want to do well in their setting. This communication can be between adults or children. Effective communication will make worker’s role work and will enable them to develop their role as a practitioner working with children and young people. Effective communication will develop the following:
* Relationship with children
* Relationship with colleagues
* Relationship with parents:
1.3 Explain why it is important to observe an individual’s reactions when communicating with them
Not all people are able to communicate verbally because of the lack of their confidence or they don’t know the language. That is why it is very important to observe their facial and body reaction. This means that the worker is going to miss out on a large part of communication if he/she is not paying attention to peoples facial and bodily reactions.
3. Be able to reduce barriers to communication
3.1 Identify barriers to communication
There are many barriers to communication. These barriers can block communication between adults and children; therefore, attention must be paid to remove these barriers. Communication barriers can be classified into the following groups: physical,...
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