Week 1 Assignment
You are to prepare answers to the following based on the information in the text. Throughout this course, the primary source of information to answer homework questions should be the textbook. Cases are valued at 25 points each and questions/problems are valued at 5 points each. Chapter 1: Case - Fast-Food Feast (page 18). Answer all 7 questions in textbook and then consider: I chose to go to McDonalds (MD) and Burger King (BK) for this experiment. 1. How are in-store orders taken?
Orders are taken in the same manner at both MD and BK. Both are taken either from the front counter as a customer walks in or from the drive-thru window. Orders are then put into the cash register and transmitted to work station monitors where the food prep workers can see the products that have been ordered. 2. Are the hamburgers prepared to order, or are they prepared ahead of time and delivered from a storage bin? At both MD and BK, orders are half prepared and then assembled once ordered. For example, hamburger patties are pre-cooked and kept in a warming tray. Once and order has been placed, then the assembly of the burger begins. 3. How are special orders handled?
Most special orders are handled in the same manner as a regular order because the assembly is done after the order has been taken. So, if someone ordered a burger with no pickle, the condiment would just be left off in the assembly process. Now, if the customer orders extra crispy French fries, the worker would have to cook a new order of French fries from the beginning instead of just scooping them out of the bin. 4. How are the hamburgers cooked?
The burgers at MD are cooked on a fryer and the burgers at BK are cooked on an open conveyor that rides the patties over and open flame. 5. How are the hamburgers assembled?
Hamburgers at both places are assembled one by one after they are ordered. 6. Is a microwave oven used in the process?
There was a microwave oven in both places but I never saw it...
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