E-commerce and trust
INTRODUCTION
E-business refers primarily to the digital enablement of transactions and processes within a firm, involving information systems under the control of the firm. E-business does not include commercial transactions involving an exchange of value across organizational boundaries.
E-business (electronic business), derived from such terms as "e-mail" and "e-commerce," is the conduct of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners. One of the first to use the term was IBM, when, in October, 1997, it launched a thematic campaign built around the term. Today, major corporations are rethinking their businesses in terms of the Internet and its new culture and capabilities. Companies are using the Web to buy parts and supplies from other companies, to collaborate on sales promotions, and to do joint research. Exploiting the convenience, availability, and world-wide reach of the Internet, many companies, such as Amazon.com, the book sellers, has already discovered how to use the Internet successfully.
Activities using e-Business tools include: trading of goods or services online, such as eProcurement, primarily through websites electronic retailing (eTailing) use of the Internet, intranets or extranets to conduct research and manage business activities website marketing online communications, such as email online training for staff (eLearning) e-Business tools include: mobile phones personal digital assistants (PDAs) electronic data interchange file transfer facsimile Video conferencing, Internet, intranets and extranets.
Trust indicates the confidence in the certainty of future payment for property or goods received. That means on party is willing to rely on the actions of another party; the situation is directed to the future
IMPORTANCE OF TRUST IN E-BUSINESS TRANSACTION
Trust is something that an e-business transaction must strive to achieve over a period of
E-business refers primarily to the digital enablement of transactions and processes within a firm, involving information systems under the control of the firm. E-business does not include commercial transactions involving an exchange of value across organizational boundaries.
E-business (electronic business), derived from such terms as "e-mail" and "e-commerce," is the conduct of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners. One of the first to use the term was IBM, when, in October, 1997, it launched a thematic campaign built around the term. Today, major corporations are rethinking their businesses in terms of the Internet and its new culture and capabilities. Companies are using the Web to buy parts and supplies from other companies, to collaborate on sales promotions, and to do joint research. Exploiting the convenience, availability, and world-wide reach of the Internet, many companies, such as Amazon.com, the book sellers, has already discovered how to use the Internet successfully.
Activities using e-Business tools include: trading of goods or services online, such as eProcurement, primarily through websites electronic retailing (eTailing) use of the Internet, intranets or extranets to conduct research and manage business activities website marketing online communications, such as email online training for staff (eLearning) e-Business tools include: mobile phones personal digital assistants (PDAs) electronic data interchange file transfer facsimile Video conferencing, Internet, intranets and extranets.
Trust indicates the confidence in the certainty of future payment for property or goods received. That means on party is willing to rely on the actions of another party; the situation is directed to the future
IMPORTANCE OF TRUST IN E-BUSINESS TRANSACTION
Trust is something that an e-business transaction must strive to achieve over a period of