ID NO: 7401
COURSE NAME: CROSS CULTURAL COMMUNICATION
TOPIC: WHO MADE A SERIOUS MISTAKE?
LECTURER: DR. SHARON
CASE STUDY: WHO MADE A SERIOUS MISTAKE?
3.1IDENTIFYING THE FACTS OF THE CASE:
The facts of the case are:
* Jean safari was investigating a serious error made by a Japanese worker at the Japanese subsidiary of a US multinational. * A component had been inserted upside down, and the entire batch has been pulled out of production to be reworked. * The cost of repairing is on the high side.
* The director claimed not to know who was responsible for the damage. * The group did not tell him the specific woman involved. * The whole group has accepted responsibility of the event. * The woman concerned tried to resign from work but her coworkers coax her back again, the groups is aware that she is new and they did not help her enough or look out for her or see that she was properly trained. * The entire group decided to take responsibility and apologize to jean.
3.2 STATING THE PROBLEM
The problem in this case is that Jean needs to find the culprit who fixed the component upside down.
3.3 SETTING THE OBJECTIVES
The objectives of this case are to find out the culprit and for the culprit to be punished in order to avoid future reputation of the same event.
3.4 IDENTIFYING THE AREAS OF CONSIDERATION IN THIS CASE
The problem in this case is that jean wants to know the culprit in order for her to punish the person involved to avoid any similar case in the future, but the plant manager regards this as not important if the culprit has realized her mistake, but on the other hand, Jean Safari thinks its important for her to find out the person, and take an action against her. Jean Safari is a UNIVERSALIST and believes in INDIVIDUALISM also meaning she is concerned about the rules of the firm and the person involved should be punished individually, but the plant manager and the...