Team B - Focal Point Consultants Week 4 Analysis Report
Mary Ann Johnson
Summary of this report
While observing CanGo for last two weeks we at FPC (Focal Point Consultants ) have identified some six major issue that we feel should be addressed to allow the organization to better achieve there over all goals. First Concern—Priority 1
CanGo appears to have a financial issue and there is has not been a complete audit to address this issue. Also CanGo needs to learn how to use the resources that they already have and redefine the processes and procedures. First Recommendation
The financial team at CanGo needs to work with all the key areas of the company to conduct an audit of current processes. This audit will allow for everyone to review all the current processes that are in place and determine what they can do to enhance them and at the same time the financial team can use this data to outline how much the current processes are costing the company overall. At the conclusion of this analysis the reports will allow for the company to cut spending in the correct areas so that they can improves the others. There are many things that can be done to make improvements without spending money or having to acquire new technology or devices. Within the warehouse for example the layout can be enhanced even more so that people are not wasting time walking. Minor and Major changes to just the layout will allow the CanGo to improve efficiency and overall performance. Each department head needs to complete a detailed time study on the processes they outlined above. Once this time study is complete then the data can be used to see what is taking the longest and make changes to that process. By taking these steps it will allow CanGo to approach improvements in the correct manner by taking those actions that don’t have any hit to the company’s bottom line. After all these types of changes are complete that is when and only when money should be spent on new technology and devices to make processes more efficient.
Second Concern—Priority 2
The loyalty of customers for the specific targeting market is declining. Second Recommendation
Think about how you want to be treated as a consumer. Now apply that same concept to the targeting market. Review the evaluations that are submitted by the consumers. It will tell what impression the company is making. Also, spend time in the Customer Service department. This the first point of contact for consumer. How they are handle will determine whether a consumer will return:
Customer service might just be the most critical of all in running your business. If your customers like how they are treated, not only will they keep coming back, but they will refer you to others. Treating customers as individuals and not as a stepping stone up your ladder of success can go a long way. Listen to their concerns and build a relationship with them. If your customer feels as though you have their best interest they will be loyal to you. Your customers can really do a lot of your marketing for you. Word of mouth, especially in a world where Facebook and Twitter are some people’s main way of communicating, is a very powerful tool (Debs Marketing Connections, 2012).
Third Concern – Priority 3
Online purchases CanGo has talked about that they have a high rate of items added to the online shopping cart. Although this information does not support the amount of purchases actually received via CanGo’s online website. Third Recommendation
Having a high rate of items added to an online shopping cart means that you have a good storefront and getting customer’s to actually place the items within there shopping carts. This is only one piece of the multipart puzzle. The shopping site needs to be enhanced to entice the customer to actually complete their purchase as that is how we are going to make money overall. Since there is a high traffic volume...
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