Supporting Teaching and Learning in schools level 3 Unit 301-2.5 Reflective account -Explain how to manage disagreements with children, young people and adults
Whilst working as a volunteer at my local Primary School I have only had one minor issue regarding relationships, which was at the very start of the educational year. The situation arose I believe due to the member of staff (who had recently qualified herself as a teaching assistant) feeling slightly threatened by my presence in the classroom. It initially made my feel uncomfortable in her presence but decided a good way to resolve the situation would be to regularly ask for her help and advice, which worked. I understand that everyone has their own personality children and adults alike and sometimes two people’s personalities clash causing disagreements. Conflicting ideas or opinions and poor communication, including where information is perceived incorrectly or misread, can cause misunderstandings and disputes, which are all part of life, either in general or at work. By being sympathetic to others, addressing them in the preferred way, as well as effective listening are all aids to positive communication. Positive communication between people is one of the best ways to avoid disagreements or conflicts occurring in the first place. If however, any disagreement/s and/or conflict remains the they need to be identified and resolved as soon as possible in order that positive relationships are maintained together with an effective learning environment and a good atmosphere. If left disagreements get worse and guidance from the schools policy or procedure for grievance may be needed. Verbal disagreements can be seen to be a positive contribution to communication as long as they are resolved, mutually by both parties; they can be both satisfying and productive in the fact that both parties know they can talk openly and honestly to each other in the future. Raised eyebrows, negative body language and facial...
Please join StudyMode to read the full document