Unit 3 Assignment

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Marcos Vazquez
Unit 3 chapter 4 and chapter 5 case stud and, ended questions HS450 Professor Jaeckel

Case Study 1 Tri-Star Health Insurance Company

Discussion Questions
1. What should Fisher have done when he first decided to tackle this project? 2. What protocols should have been in place to avoid the present situation? 3. What positive resolution can be implemented in order to keep these contracted physicians with the plan?

Communication is the creation or exchange of thoughts, ideas, emotions, and understanding between sender(s) and receiver(s). Managers who understand this exchange can better analyze their communication patterns resulting in more effective communication within the workplace. (Borwoski, 2009 there are appropriate ways to communicate with people other than being verbal, and that is something Paul Fisher from Tri-Star Insurance should’ve done. The action he took by reconstructing the company’s internal codes was something that would’ve benefit if he had warn the physician representatives. One way to avoid this kind of problem is by downward communication. Downward communication passes information from supervisors to subordinates. This also includes verbal and nonverbal communication, meetings, memos, newsletters, bulletin boards, procedure manuals, and system information. In order to keep these contracted physicians in a positive mood, I suggest apologizing and expressing their deepest regrets. Being a competent communicator can make them change their mind about the mistake that happen at the workplace. By expressing your deepest concern and guaranty the new process of communication will be effective and lead to less mis communication will benefit for the company and for future endeavors. Chapter 5 ended questions

1. Define motivation.
Motivation is the psychological process through which unsatisfied needs or wants lead to drives that are aimed at goals or incentives (Borkowski, 2009). It’s what drives us to do...
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