Explain the role of Effective Communication and Interpersonal Interaction in a Health and Social Care context. (P1)
“Effective communication takes place when one person transmits ideas or feelings to another person or group. Its effectiveness is measured by the similarity between the idea transmitted and the idea received”:http://www.dynamicflight.com/avcfibook/communication/ Effective Communication is the method and process in which we are able to express ourselves, both verbally and non-verbally. We conduct this in ways that are appropriate to our cultures, and in the long run, to our situations. This means, we should not only be able to express our attitudes, opinions and desires through the effectiveness of communication, but also our needs and fears, and should be able to ask for advice and help when it is needed through this form.
To have Effective Communication, an effective conversation must have been achieved. It can be a conversation by which two people both either enjoy or learn something from. In order to achieve Effective Communication, the persons must ensure that there is a lack of confusion during the dialog. One important factor to enable the parties to achieve this and to ensure this happens is by using Reflection (key words). Reflection is about listening and introduces the phrase “Reflective Listening”. This talks about active listening when it comes to what someone is saying to you and responding to them by asking questions, nodding and summarising.
In a Health and Social Care setting, it is extremely important to be able to achieve Effective Communication in a respectful and considerate manner as there will be a vast amount of different service users who will each have distinct ways of conversing and communicating with people. It is important to be aware of this fact. In all care settings, whether it’s a Retirement Home, Hospital, Care Home, Children’s Home or Nursery, the effectiveness of communication permits the health care worker to perform their role efficiently and successfully, allowing them to work together with their colleagues whilst aiming to develop supportive ties with the users of the service who come from different backgrounds; ranging from culture to religion. With regards to service users who have communication disorder, they are more at risk of not being able to communicate well enough with their health care workers and this could have an immediate influence on their health. Communication disorders range from Speech, Language, Hearing/Auditory Processing, and Medical and Developmental Conditions. Having good communication is the foundation to any successful relationship; for example, with a patient and their carer.
Formal and Informal
Humans express themselves by two means. These are known as Formal and Informal Communication. Formal communication is more popularly applied in a conversation where a professional person is involved. Informal Commutation, on the other hand, is used on a daily basis and is mostly applied when communicating with a well-known or familiar person e.g. a family member or friend.
Formal communication is about respecting people in the tone, approach and manner in which a person speaks. In a Health and Social Care field, Formal Communication is usually used. Generally, when working in a Local Authority Social Service, you are expected to greet clients by saying “Good morning. How can I help you?” This is a standard example of Formal...